4 Unable to Scan the Image
If you cannot scan the image, turn off your computer. Press the power switch on the unit to turn it off, unplug the unit from the power source, and then plug it back in. Restart your computer. Try scanning again. If scanning is still not possible, refer to the check list below.
CHECK 1 Is your application compliant to TWAIN?
If you are using Windows 98/Me/2000 and your application is not TWAIN compliant, the application cannot acquire images. Use an application that is TWAIN compliant, such as the included Desktop Document Manager.
CHECK 2 Have you selected the scanner driver of this unit on your application?
Make sure that the "TOSHIBA
Reference: Scanning an Image from a TWAIN-
Compliant Application
CHECK 6 Are you trying to scan multiple originals in the ADF at once?
When multiple originals are loaded in the ADF, it depends on your application whether only one original can be scanned in a single operation, or whether multiple originals can be scanned. Check which is possible in your application. (Desktop Document Manager allows multiple originals to be scanned in a single operation.)
CHECK 7 Does your computer's operating system support the scanner driver?
The operating systems that support the unit's scanner driver are Windows 98/Me/2000/XP/Vista.
CHECK 3 Have you specified all scanning preferences appropriately?
Setting a large area with full color together with a high resolution setting, makes the data size large, resulting in extended scanning times. It is recommended to set the scanning preferences depending on the type of original to be scanned, i.e., Web Pages (monitor), Photo, FAX, or OCR.
CHECK 8 Have the scanner driver and Button Manager been installed properly?
If normal scanning still cannot be performed even after confirming the items on the above check list, delete the software and then reinstall it.
Reference: Uninstalling the Software
CHECK 4 Is there enough computer memory?
Your computer may not have enough available memory to hold the document you want to scan. Lower the scan resolution.
CHECK 5 Has the specified period of program timeout already elapsed?
Neither printing nor scanning jobs can be sent to the unit from your computer during the specified period of
program timeout after copying.
To send a scanning job immediately, press the clear key twice, ONLINE key or SCAN key on the unit. Reference: For more detail, refer to "USER
PROGRAMS" in the Operation Manual.
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