10. TROUBLESHOOTING

EM1-33043D

10. TROUBLESHOOTING

10. TROUBLESHOOTING

WARNING!

If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn off the printer, then contact your TOSHIBA TEC representative for assistance.

When a problem occurs during operation, the status indicator will blink or light. Refer to the following troubleshooting guide and take corrective action.

Status

Cause

Action

Indicator

 

 

 

 

Media end

Load a new media

 

 

 

roll.

 

 

The media cover

Close the media

 

 

is open.

cover completely.

 

 

The printer is

Turn off the printer,

 

 

jammed with

remove the jammed

Blinks

media.

media, and re-load

 

the media roll

 

 

 

 

 

 

correctly.

 

 

 

 

 

 

The print head

Contact a TOSHIBA TEC

 

 

element is broken.

service representative for

 

 

 

repair.

 

 

 

 

 

 

A communication

Check that the

 

 

error occurred.

interface cable is

 

 

 

connected firmly.

 

 

 

Check the

 

 

 

communication

 

 

 

parameters.

Lights

The battery

Turn off the printer

 

 

voltage is low.

and replace the

 

 

 

battery with a fully

 

 

 

 

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Toshiba EM1-33043D, EM1-33043A, B-210 SERIES owner manual Troubleshooting