Customization

Simplify Messaging, Efﬁciently and Gracefully

Voice mail, e-mail, faxes, text messages, and more come to your

business at all hours, and sometimes in overwhelming numbers.

How do you manage it all? Toshiba’s Stratagy® voice mail works

with Toshiba’s Strata® CIX™ IP business communication systems,

to help you manage messages and communicate better. Improve

customer service by providing callers with instant attention,

responsiveness, and access to information.

Essential Applications

All Strata CIX Voice Mail systems provide these essential applications:

Automated Attendant—streamlines operational efﬁciency by enabling callers to route their own calls and leave messages without receptionist assistance.

Call Routing—sends callers to the speciﬁc extension or depart- ment they want. Callers can easily ﬁnd a person’s extension by using the company directory feature.

Telephone Answering—offers callers the choice of leaving a message, calling another extension, holding, or being transferred to an operator for assistance.

Voice Messaging—creates, sends, receives, forwards, and saves voice messages. Users can manage voice messages with ease by simply pressing speciﬁc telephone keys.

Audiotext—enables callers to play pre-recorded information on demand as directed by audio prompts. It’s an easy way to answer customers’ most frequently asked questions.

Call Screening—requests caller to state their name and com- pany, and announces the calling party by playing the recording to the station user, who can accept or re-route the call.

Message Notiﬁcation—lets users know when a voice message arrives by any combination of lighting a message waiting light, pager, or calling a home phone, cellular phone, or any off-premise location.

Voice Mail

Toshiba Stratagy Voice Mail enables you to:

Simplify voice mailbox operation through your Strata CIX telephone with LCD display and soft keys, making your communication system easy to use.

Manage voice, fax, and e-mail messages from your PC or telephone via Uniﬁed Messaging. Access all your critical communications from a single screen.

Record calls directly into your voice mailbox with a single button on your telephone. Starting, pausing, and stopping a recording is as easy as pressing a key.

Network your Stratagy voice mail with all your locations to use it as your centralized voice mail system. Or, network multiple voice mail systems using AMIS or VPIM networking.

Communicate effectively both in and out of the ofﬁce with other employees and customers 24 hours-a-day, 365 days-a-year.

Customize voice processing functions using Stratagy’s Token

Programming, a powerful yet simple scripting language. Tokens

can add or enhance voice mail features and functions such as

recording and playback, audio ﬁles, or using DTMF entries by

callers to provide data response or special call routing. Tokens can

perform functions as simple as a hook-ﬂash, and as complicated

as an IVR application, speciﬁc to your needs. Token Programming

is developed and deployed by Authorized Toshiba Dealers.

IP Business Communication System specifications

Toshiba IP Business Communication System (IPBCS) is a state-of-the-art telecommunications solution designed to meet the diverse communication needs of businesses today. This robust system integrates voice, data, and video communications, ensuring seamless connectivity and enhancing collaboration among teams.

One of the primary features of the Toshiba IPBCS is its scalability. It caters to organizations of varying sizes, from small businesses to large enterprises. With the ability to expand as a company grows, users can easily add new lines and features without significant infrastructure changes. This flexibility makes it a cost-effective solution that evolves alongside the business.

The Toshiba IPBCS incorporates advanced VoIP (Voice over Internet Protocol) technology, which allows for high-quality voice calls over the internet. This feature not only improves communication clarity but also reduces telephone costs by using existing internet connections. Additionally, the system supports multiple communication methods, including traditional phone lines and mobile integration, ensuring that users can connect in the manner most convenient for them.

Another significant aspect of the Toshiba IPBCS is its user-friendly interface. The system provides intuitive features like call forwarding, voicemail-to-email capabilities, and unified messaging. This centralizes communication, allowing users to manage messages across various platforms from a single interface.

Security is a crucial consideration for any communication system, and Toshiba has equipped the IPBCS with advanced security features. End-to-end encryption ensures that sensitive communications remain private, while firewall and intrusion detection systems safeguard against potential breaches.

Collaboration tools are integral to the Toshiba IPBCS. The platform supports video conferencing, allowing teams to engage in face-to-face interactions regardless of their geographical locations. This is particularly beneficial in today's remote working environment, fostering team cohesion and productivity.

Moreover, the Toshiba IPBCS allows for seamless integration with various applications and services. This includes CRM systems, productivity tools, and cloud services, enabling companies to streamline operations and enhance workflow efficiency.

In summary, the Toshiba IP Business Communication System is a comprehensive solution that marries flexibility, advanced technology, and user-focused design. With its scalability, security features, and collaboration capabilities, it empowers organizations to communicate effectively and adapt to the evolving business landscape. Whether handling internal communications or customer interactions, Toshiba's IPBCS positions businesses for success in a connected world.

Toshiba IP Business Communication System manual Simplify Messaging, Efﬁciently and Gracefully

Models: IP Business Communication System