158 If Something Goes Wrong
Wireless networking problems
❖If another computer is on the same network, verify that it
has network access, and can connect to the Internet. If,
for example, the other computer cannot browse to a
public Web site, the ISP’s (Internet Service Provider)
service may be disrupted.
❖Verify that the Service Set Identifier (SSID), or network
name, is correct - i.e., that it matches the SSID assigned
to the access point you are attempting to connect
through. SSIDs are case-sensitive.
❖Check the Windows® Control Panel's Device Manager to
verify that the Wi-Fi® adapter is recognized by the
Windows® operating system, and that the driver is
loaded. To access the Device Manager, from the Start
screen begin typing Computer. If you are in the
Desktop screen, move your pointer to the upper-right
corner of the screen or swipe in from the right edge.
When the Windows® charms appear click or touch the
Search ( ) charm, and then type Computer. Click or
touch Control Panel, System and Security, and then
System. Carefully note any error messages - these will
be very helpful if you should confer with a support
technician at a later time.
To enable or disable wireless communication, use the
F12 key. For more information see “TOSHIBA Function
Keys” on page 169.
❖Use IPCONFIG to verify that the computer has a useful
IP address - one other than the private address of
169.254.xxx.xxx assigned by Windows®.
1From the Start screen, type Cmd.
2Click Command Prompt.
3Enter IPCONFIG/ALL, and then press ENTER.
The IP address for each active network adapter will be
displayed.
❖Connect your computer directly to your router or
broadband modem, by plugging a standard CAT5
Ethernet patch cable (sold separately) into your
computer's RJ45 Ethernet port. If your connection
problem disappears, the problem lies in the Wi-Fi® part
of your network.
NOTE