102 If Something Goes Wrong
Memory problems
Memory problems
Incorrectly connected or faulty memory modules may cause
errors that seem to be hardware or even software related. It
is worthwhile checking for these first:
1From the Start or Desktop screen, move your pointer
over the upper or lower right corner of the screen.
2When the Windows charms appear, click or touch the
Settings ( ) charm.
3In the lower right of the screen click or touch the Power
() icon.
(Sample Image) Shut down
4While holding the Shift key, click or touch the Shut
down option.
The computer closes all open applications, shuts down
the operating system, and then turns off.
5Check for the error again.
6If the error recurs, remove the memory module entirely
and check for the error again.
If removing the memory module eliminates the error, the
memory module may be faulty. If the error recurs without
the memory module installed, the error is not caused by
the memory module.
TECHNICAL NOTE: You must have at least one memory
module installed for the computer to work.
For this model, Slot A is the bottom slot. Slot B is the top
slot. If only one memory module is to be installed, it must
be installed in Slot A.
Shut down option
Power
NOTE