97
If Something Goes Wrong
The Windows
®
operating system is not working
The computer displays the WARNING RESUME
FAILURE/Windows Error Recovery – Windows did not shut down
successfully message.
To continue, select Start Windows normally. If you
performed a shutdown before this message was displayed, a
program or driver may have prevented Windows® from
shutting down.
Data stored in the computer’s memory has been lost. Data
stored in the computer’s internal storage drive may not be
affected.
The Windows® operating system is not working
Once you are familiar with your computer and used to the
way the operating system responds to your work routine,
you can easily detect if the operating system is not working
correctly. For example:
❖The operating system fails to start after the initial startup
appears.
❖The operating system takes a long time to start.
❖The operating system responds differently from the
normal routine.
❖The screen does not look right.
Unless a hardware device has failed, problems usually occur
when you change the system in some way such as installing
a new program or adding a device.
If you experience any of these problems, use the options in
the Startup menu to fix the problem.

Using Startup options to fix problems

If the operating system fails to start properly, you may need
to troubleshoot the operating system and/or its settings.
There are several options to choose from depending on the
severity of the problem and your level of expertise with
computers.
If Windows® fails to start properly twice, the Windows Boot
menu will launch. To enter the Boot menu manually:
1Press Ctrl, Alt, and Del simultaneously (once).
2Press the Power button in the lower right corner of your
screen.