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Toshiba PSAFGU-020002 Problems that are easy to fix, If Something Goes Wrong, Start Task Manager, Your program stops responding

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Chapter 6

If Something Goes Wrong

Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program.

This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter.

If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter.

Problems that are easy to fix

Your program stops responding.

If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs.

To close a program that has stopped responding:

1Press Ctrl, Alt, and Del simultaneously (once), then click Start Task Manager.

The Windows® Task Manager window appears.

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Contents

Satellite Pro® A210/A215 Series User’s Guide Model: Satellite Pro® A210/A215 Series Protection of Stored Data Critical Applications Industry Canada Requirement FCC requirements Disconnection Instructions for IC CS-03Certified Equipment Wireless Interoperability Wireless LAN and Your Health Regulatory Information Canada – Industry Canada (IC) EU Declaration of Conformity VCCI Class B Information Modem Warning Notice Using this Equipment in Japan Device Authorization Radio Approvals for Wireless Devices Page Page Page Bluetooth® Wireless Technology Interoperability Approved Countries/Regions for use (Bluetooth® wireless technology) Bluetooth® Wireless Technology and Your Health Regulatory statements 2.4FH1 Optical Drive Safety Instructions Copyright Export Administration Regulation Notice Trademarks Computer Disposal Information Contents This guide Safety icons Other icons used Other documentation Turning on the power Installing a memory module Removing a memory module Hard Disk Drive Recovery using the Recovery media Moving the computer Using a computer lock Computing tips Using the keyboard Character keys Determining remaining battery power What to do when the main battery runs low Power Plans Removing the battery from the computer Chapter 4: Exploring Your Computer’s Features Surfing the Internet Internet features Uploading to, and downloading files from, the Internet Exploring audio features ConfigFree® Getting Started ConfigFree® Utilities Problems that are easy to fix Problems when you turn on the computer Using the Hot Key Cards Using the Application Cards Card Case Hot key functions Volume Mute Introduction This guide Safety icons Other documentation Service options Getting Started Selecting a place to work Getting Started ❖Extreme heat, cold, or humidity ❖Liquids and corrosive chemicals Keeping yourself comfortable Precautions Selecting a place to work ❖Never turn off the computer if a drive light indicates a drive is active ❖Scan all new files for viruses Important information on your computer’s cooling fan ❖Never cover your computer or AC adaptor with any object Setting up your computer Registering your computer with Toshiba Adding optional external devices Connecting to a power source To connect AC power to the computer: 1Connect the power cord/cable to the AC adaptor (Sample Illustration) Connecting the power cord/cable to the AC adaptor 2 Plug the AC adaptor cord into the DC-INon the right side of the computer Charging the main battery Using the computer for the first time Your computer’s features and specifications Turning on the power Adding memory (optional) Installing a memory module If the computer is on, begin at step 1; otherwise, skip to step The Shut Down menu appears (Sample Image) Shut Down menu 2Click Shut Down 7Remove the memory module slot cover 10Locate an empty memory module slot on the underside of the computer another, you must remove the top module first before removing/installing the bottom module (Sample Illustration) Aligning the memory module with the socket Page Removing a memory module If “Start Windows® Normally” is highlighted, then press Enter Checking total memory 1Click Start, Control Panel, and then System. The System window appears Memory (RAM) Hard Drive Recovery Utilities Creating Recovery CDs/DVDs Recovery Disc Creator All Programs DVD Create Hard Disk Drive Recovery options Hard Disk Drive Recovery using the recovery partition Recovering the original factory image (recommended recovery method) Recovery of Factory Default Software The Recovery of Factory Default Software screen appears (Sample Image) Recovery of Factory Default Software screen 2Select Recover to out-of-box-state,and then click Next Erasing the hard disk Erase the hard disk Delete all data and partitions from the hard Delete all partitions and overwrite all sectors on the hard To recover only your C: drive: On the Toshiba Recovery Wizard Screen, select 2Select Recover without changing the hard drive partitions 3Click Next to begin the restoration 4Press any key on your keyboard to restart the computer 5Press any key on your keyboard to restart the computer Hard Disk Drive Recovery using the Recovery media “Creating Recovery CDs/DVDs” on page 2When the initial screen displays, press F12. The boot menu appears Using the arrow keys, select the Using the TouchPad™ Using external display devices Connecting an external monitor or projector 2 Connect the device’s power cable to a live electrical outlet 3 Turn on the external device 4 Select the settings you desire and click Apply 5 Click OK Using an external keyboard Using a mouse Connecting a printer Connecting an optional external diskette drive Turning off the computer Hibernation mode Factors to consider when choosing Hibernation: ❖While in Hibernation mode, the computer uses no main battery power “Using and configuring Hibernation mode” on page Sleep mode Factors to consider when choosing Sleep: ❖While in Sleep mode, the computer uses some main battery power For information on using Sleep, see “Using and configuring Sleep mode” on page Using the Shut Down command Turning off the computer more quickly 1Click Start, Control Panel, System and Maintenance, and then Power Options Change plan settings 3Click Change advanced power settings The Advanced settings tab of the Power Options window appears (Sample Image) Advanced settings tab of Power Options screen 4Click Power buttons and lid to display the actions that you can configure 5Select the options you want from the drop-downlists Restarting your computer Using and configuring Hibernation mode 2Click Hibernate Configuring Hibernation mode options 5Select Hibernate for the options you want Starting again from Hibernation mode Using and configuring Sleep mode Sleep Configuring Sleep mode options 1 Click Start, Control Panel, System and Maintenance, and then Power Options Put the computer to sleep On battery 4Click Change advanced power settings Customizing your computer’s settings Caring for your computer Using a computer lock Learning the Basics Computing tips Computing tips Using the keyboard Ctrl, Fn, and Alt keys Function keys Special Windows® keys Windows button Overlay keys Using the overlay to type numeric data Using the overlay for cursor control Starting a program Starting a program Starting a program from Windows® Explorer 2Click Accessories 3Click Windows Explorer Program Files Saving your work Saving your work Saving files File Save 2Click Browse folders Printing your work Backing up your work Using the optical drive Manual eject hole Inserting an optical disc To insert an optical disc into the drive: 1Make sure the computer is turned on 6Place the disc carefully in the disc tray, label side up (Sample Illustration) Positioning the disc in the drive 7Gently press the disc onto the center spindle until it clicks into place 8Make sure the disc is completely on the spindle and is lying flat on the tray You are ready to use the disc Hibernation mode (Sample Image) Windows Media® Player screen ❖To play the CD or to pause, click the Play/Pause button ❖To stop the CD, click the Stop button Playing optical media Creating a CD/DVD ❖Play pre-recordedand recorded optical media ❖Read/write data and multi-mediafiles to recordable optical media viewing of certain optical media Removing a disc with the computer on Toshiba’s online resources Mobile Computing Toshiba’s energy-saverdesign Running the computer on battery power Mobile Computing Battery Notice “Maintaining your battery” on page page The computer also has an internal real-time-clock(RTC) battery Charging batteries Charging batteries Charging the main battery The battery may not start charging immediately under the following conditions: ❖The battery is extremely hot or cold ❖The battery is almost completely discharged Monitoring main battery power AC power supply replacing the main battery light ( ) (Sample Illustration) Power and battery light locations Determining remaining battery power calculations What to do when the main battery runs low When the main battery runs low you can: ❖Plug the computer into an external power source and recharge the main battery Setting battery notifications 1Click Start, Control Panel, Mobile PC, and then Power Options Battery Conserving battery power Power Plans Create a Power Plan Change Plan Settings Change Advanced Settings Save Changes Using a hot key to set the Power Plan Changing the main battery 5Slide the battery release lock to the unlocked position (Sample Illustration) Unlocking the battery release lock 6Slide the battery release latch to release the battery 7Pull the discharged battery out of the computer (Sample Illustration) Removing the battery Inserting a charged battery Taking care of your battery Taking care of your battery Maintaining your battery Disposing of used batteries Traveling tips Exploring the desktop Exploring the desktop Finding your way around the desktop (Sample Image) Windows® operating system desktop Icons Various icons are initially displayed on your system desktop, for example: Start button Taskbar Notification Area Setting up for communications Setting up for communications Connecting a modem to a telephone line Connecting your computer to a network Accessing a network Setting up the connection Dial Up Connect How to disable the Ethernet LAN port 1Click Start, Control Panel, System and Maintenance, and then System An overview of using the Internet The Internet The World Wide Web Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Exploring audio features Using an ExpressCard™ Removing an ExpressCard™ Safely Remove Hardware Safe to Remove Hardware Using the Bridge Media Adapter Slot Using the i.LINK® port Utilities TOSHIBA Assist 130 Utilities Connect Secure 132 Utilities Protect & Fix Optimize TOSHIBA Application Installer Setting passwords 136 Utilities Using a supervisor password Setting a supervisor password To set a supervisor password: 1Click Start, All Programs, Toshiba, Utilities, and then TOSHIBA Assist 6Click OK A pop-upscreen appears asking for the User Password Mode ❖Able to run HwSetup—Usercan change the hardware configuration Unable to run 9Shut down the system to complete the process 138 Utilities User Password Password Deleting a user password TOSHIBA PC Diagnostic Tool Utility TOSHIBA SD™ Memory Card Format Utility Mouse Utility TOSHIBA Hardware Setup TOSHIBA Zooming Utility 144 Utilities TOSHIBA Zooming Utility Help CD/DVD Drive Acoustic Silencer TOSHIBA Accessibility ConfigFree® ConfigFree® online Help The ConfigFree utilities include the following: Connectivity “Connectivity Doctor” on page 148 Utilities ConfigFree® Utilities Connectivity Doctor Profile Settings Internet settings Devices TCP/IP Profile Problems that are easy to fix Problems when you turn on the computer The computer starts but when you press a key nothing happens “Problems that are easy to fix” on page “Resolving a hardware conflict” on page The computer displays the message The computer displays the Non-Systemdisk or disk error message The AC power light is blinking Step-Charging the computer’s battery Ask Iris The Windows® operating system is not working The Windows® operating system is not working Description Internet problems My Internet connection is very slow My browser cannot find the URL address I typed in Resolving a hardware conflict Resolving conflicts There are several things you can do to resolve hardware conflicts: ❖Get the most recent drivers from the manufacturer ❖Disable the device For an older device, remove it from the computer Resources Memory problems Power and the batteries The battery appears not to power the computer for as long as it usually does Keyboard problems The keyboard produces unexpected characters Nothing happens when you press the keys on the external keyboard Restart Display problems Here are some typical display problems and their solutions: The screen is blank If you are using an external monitor: ❖Check that the monitor is turned on The built-inscreen flickers 2Click Personalize, and then Display Settings Small bright dots appear on your TFT display when you turn on your computer Disk drive problems Error-checking Tools Check now Your hard disk seems very slow Your data files are damaged or corrupted Some programs run correctly but others do not A diskette will not go into the optional external diskette drive The drive cannot read a diskette Optical drive problems You press the disc eject button, but the drive tray does not slide out Make sure a program is not accessing the drive and preventing it from ejecting Some discs run correctly but others do not Sound system problems No sound is coming from the computer’s speakers The computer emits a loud, high-pitchednoise ExpressCard™ problems ExpressCard™ checklist Resolving ExpressCard™ problems The slot appears to be dead. ExpressCards™ that used to work no longer work The computer stops working (hangs) when you insert an ExpressCard Follow this procedure before you remove a ExpressCard: 1Click the Safely Remove Hardware icon in the Notification Area The Safely Remove Hardware screen appears 2Click Safely remove for the device you want to swap Printer problems The printer will not print The printer will not print what you see on the screen Modem problems The modem will not receive or transmit properly The modem is on, set up properly but still does not transmit or receive data Wireless networking problems Network 2 Click View Status Details DHCP Enabled Enter and press The IP address for each active network adapter will be displayed 3 At the top-leftof the Start menu, click cmd.exe 4 Enter PING 192.168.1.1 at the command prompt, and press DVD operating problems Develop good computing habits Read the user’s guides Data and system configuration backup in the Windows® operating system Saving system configuration with Restore Points 1Click Start, All Programs, Accessories, System Tools, and then System Restore 2Click open System Protection Back Backing up your data or your entire computer with the Windows® operating system 2Click Start 3Click Control Panel 4Click System and Maintenance 5Click Backup and Restore Center General tips for installing hardware and software If you need further assistance Other Toshiba Internet Web sites Toshiba’s worldwide offices Toshiba’s worldwide offices United States The Rest of Europe Hot Key Cards Hot Key Cards Using the Hot Key Cards Application Cards Using the Application Cards Card Case Hot key functions Volume Mute Password security Power plan Page Page Display modes mode Display brightness This TOSHIBA Card decreases or increases the screen brightness Selecting this Card or pressing either hot key displays the following options: (Sample Image) Display brightness Disabling or enabling wireless devices The wireless modes are: ❖ Wi-Fi® enabled—Enablesjust the Wi-Fi® module ❖Bluetooth®* enabled—Enablesjust the ❖All disabled—Disablesthe Bluetooth®* and Wi-Fi® modules Page Changing screen resolution Keyboard hot key functions This hot key turns the cursor control overlay on and off This hot key turns the TOSHIBA Zooming Utility to zoom-out zoom-in Power Cord/Cable Connectors USA and Canada AustraliaEurope Acronyms Glossary DOS DPI DSTN DVD-ROM Terms 202 Glossary baud rate bits per second BIOS (basic input/output system) — Basic instructions, stored in read bits per second (bps) results to another device that uses the information occupies one byte of computer storage for processing, memory, input/output, and/or control functions Chips are mounted on printed circuit boards click — To press and release the pointing device’s primary button 204 Glossary device device driver directory — See folder disable — To turn a computer option off. See also enable double-density download upload drag driver — See device driver 206 Glossary file extension file name format function keys hot key hot swapping icon internal device — See device World Wide Web 208 Glossary local area network — See LAN memory RAM ROM non-system system disk optical drive palette — See color palette palette 210 Glossary program operating system, application, utility Volatile memory that can be written to as well as read shortcut — See keyboard shortcut shortcut software — See program. Compare hardware software Suspend 212 Glossary Wi-Fi World Wide Web (www) Index 214 Index set up 116 compact disk drive using computer caring for 76 cleaning 76 moving non-systemdisk or disk error message not accessing disk drives 152 running on battery power 95 setting up 37 Index 216 Index using Shut Down 69 using Sleep precautions 35 primary button 61 printer connecting 64 problem solving printing a file 87 problem solving ExpressCards™ inserted 218 Index saving files 85 screen blank does not look normal/flickers 161 secondary button set up communications 116 setting up