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Toshiba PSU4RU, PSU4RU011006, PSU4SU, PSU4SU00S002 TOSHIBA PC Diagnostic Tool Utility

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TOSHIBA PC Diagnostic Tool Utility

TOSHIBA PC Diagnostic Tool Utility

This utility can help diagnose problems with devices in your

computer. Refer to the online Help documentation within the

application for additional help.

The TOSHIBA PC Diagnostic Tool utility may show tests for features

you do not have. This is normal and does not indicate a problem.

To use the TOSHIBA PC Diagnostic Tool utility:

1Click the Start button, and then in the Search field, type

PC Diagnostic Tool. In the list that appears above, click your

selection. Or click the PC Diagnostic Tool icon in the Protect

& Fix tab of TOSHIBA Assist.

The TOSHIBA PC Diagnostic Tool window appears.

(Sample Image) TOSHIBA PC Diagnostic Tool window

2Select the devices that you would like to test by clicking the

check box that appears to the left of the device.

Click the + (plus) and - (minus) symbols to expand and collapse the

categories.

3Click Start Diagnostics when you are ready to begin the tests.

NOTE

Contents

Main Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information Industry Canada Requirement Wireless Interoperability Wireless LAN and Your Health Canada Industry Canada (IC) EU Declaration of Conformity The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information VCCI Class B Information Taiw an Using this Equipment in Japan Device Authorization Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries 2.4FH1 Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries Bluetooth Wireless Technology Interoperability Bluetooth Wireless Technology and Your Health Regulatory statements European Union (EU) and EFTA Canada Industry Canada (IC) Taiw an Copyright Export Administration Regulation Notice Trademarks Licenses Computer Recycling Information Reuse, Donation, Recycling Contents Introduction................................................................................ 23 Chapter 1: Getting Started......................................................... 28 Page Chapter 2: Learning the Basics................................................. 68 Chapter 3: Mobile Computing................................................... 74 Chapter 4: Exploring Your Computers Features.....................86 Chapter 5: Utilities...................................................................... 94 Chapter 6: If Something Goes Wrong ...................................117 Page Introduction 24 This guide 26 Safety icons Other icons used Your computers features and specifications Other documentation Service options Chapter 1 Getting Started Selecting a place to work Setting up a work environment Keeping yourself comfortable Computer user comfort recommendations Good Working Posture Using the notebook with an external keyboard, mouse or monitor Typing style Taking breaks and varying tasks Mobile computing tips Transporting the notebook Seeking additional help Check list Precautions Page Important information on your computers cooling fan Setting up your computer Setting up your computer Connecting to a power source Connecting to a power source Charging the main battery Charging the main battery Using the computer for the first time Using the computer for the first time Setting up your software Registering your computer with Toshiba Registering your computer with Toshiba Adding optional external devices Adding memory (optional) Recovering the Internal Storage Drive Recovery option Description Recovering to out-of-box state (recommended recovery method) Page Page Recovering of factory default software with users data Page Page Recovering without changing the internal storage drive partitions Page Recovering to a custom size partition Page Page Creating recovery media Page Restoring from recovery media Page Erasing the Internal Storage Drive Erasing the Internal Storage Drive Erasing the Internal Storage Drive Checking the internal storage drive operating status Checking the internal storage drive operating status Installing drivers and applications Using the touch pad Page Adjusting touch pad settings Connecting an external device Disabling or enabling the touch pad Connecting an external device Using external display devices Using external display devices Selecting video cables Connecting an HDMI-compatible television or display device Using external display devices Directing the display output when you turn on the computer Adjusting the quality of the external display Customizing your computers settings Customizing your computers settings Caring for your computer Cleaning the computer Moving the computer Caring for your computer Using a computer lock Chapter 2 Learning the Basics Computing tips Using the keyboard Using the keyboard 70 Using the keyboard Character keys Function keys Starting a program Starting a program using the Search programs and files field Starting a program from the Start menu 72 Saving your work Saving your work Backing up your work Toshibas online resources Toshibas online resources Chapter 3 Mobile Computing Toshibas energy-saver design Running the computer on battery power Battery Notice Running the computer on battery power Power management Charging batteries Charging batteries Charging the main battery Charging the RTC battery Monitoring main battery power Page Determining remaining battery power What to do when the main battery runs low Setting battery notifications Conserving battery power Power Plans Using the TOSHIBA eco power plan Using the TOSHIBA eco power plan Changing the main battery Taking care of your battery Taking care of your battery Safety precautions Disposing of your computer Maintaining your battery Disposing of your computer Traveling tips Traveling tips Chapter 4 Exploring Your Computers Features Exploring the desktop Exploring the desktop Finding your way around the desktop Icons Exploring the desktop Start button Setting up for communications Taskbar Notification area Setting up for communications Using Wireless LAN connectivity Exploring audio features Connecting your computer to a network Accessing a network Exploring audio features Recording sounds Using a microphone Exploring audio features Using external speakers or headphones Using the Web Camera Using the Web Camera Using the Memory card reader Inserting memory media Using the Memory card reader Removing memory media Chapter 5 Utilities TOSHIBA Assist TOSHIBA Assist Page Page Page Optimize TOSHIBA Recovery Media Creator TOSHIBA Recovery Media Creator TOSHIBA Application Installer Setting passwords Using an instant password Using a supervisor password Setting a supervisor password Deleting a supervisor password Using a user password Setting a user password Deleting a user password TOSHIBA Face Recognition Utility TOSHIBA Face Recognition Utility TOSHIBA PC Diagnostic Tool Utility TOSHIBA PC Diagnostic Tool Utility Mouse Utility Mouse Utility TOSHIB A Hardwa re Setu p TOSHIBA Hardware Setup TOSHIB A Hardwa re Setu p TOSHIBA Sleep Utility Starting the TOSHIBA Sleep Utility USB Sleep and Charge Page Enabling/Disabling USB Sleep and Charge Power supply mode settings TOSHIBA Accessibility TOSHIBA Accessibility TOSHIBA eco Utility TOSHIBA eco Utility TOSHIBA Service Station TOSHIBA Service Station TOSHIBA PC Health Monitor TOSHIBA PC Health Monitor Chapter 6 If Something Goes Wrong Problems that are easy to fix Your program stops responding. Problems when you turn on the computer Problems when you turn on the computer The computer will not start. The computer starts but when you press a key nothing happens. Problems when you turn on the computer The computer displays the The AC power light is blinking. The battery light is blinking when the computer is on. The Windows operating system is not working The Windows operating system is not working Using Startup options to fix problems The Windows operating system is not working Internet problems My Internet connection is very slow. My browser cannot find the URL address I typed in. My browser cannot find a site I bookmarked. Fixing a problem with Device Manager Fixing a problem with Device Manager Checking device properties Power and the batteries Power and the batteries The AC power light does not come on when you plug in the AC adaptor and power cord/cable. The AC adaptor and power cord/cable work correctly, but the battery will not charge. Keyboard problems The battery appears not to power the computer for as long as it usually does. Keyboard problems Display problems Display problems The screen is blank. The screen does not look correct. Disk or storage drive problems Sound system problems Error-checking Your hard disk seems very slow. Your data files are damaged or corrupted. Sound system problems No sound is coming from the computers speakers. Wireless networking problems The computer emits a loud, high-pitched noise. Wireless networking problems The Windows operating system wireless management utility does not work. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your internal storage drive. Read the users guides. Data and system configuration backup in the Windows operating system Saving system configuration with restore points Backing up your data or your entire computer with the Windows operating system General tips for installing hardware and software USB Sleep and Charge is not working. The USB Wakeup function does not work. If you need further assistance If you need further assistance Contacting Toshiba Toshibas Technical Support Web site Other Toshiba Internet Web sites Toshibas worldwide offices Toshibas worldwide offices Appendix A Hot Keys/TOSHIBA Cards Hot Key Cards Using the Hot Key Cards Hot key functions Help Display brightness Output (Display switch) Disabling or enabling the touch pad Keyboard hot key functions Disabling or enabling wireless devices Zoom (Display resolution) Appendix B Power Cord/Cable Connectors Glossary Acronyms Page Ter ms A B C D E F G H I K L M N O P R S T U W Page Index Page 162 Page 164