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If Something Goes Wrong
Optical disc drive problems
5Click or touch the Tools tab.
6Click or touch the Check button.
The Error Checking box appears.
The system will alert you if you need to scan the drive.
7Even if you do not need to scan the drive for errors you
can scan by clicking or touching Scan drive.
Error-checking tests and repairs the storage drive.
Your hard disk seems very slow.
If you have been using your computer for a long time, your
files may have become fragmented. Run Disk Defragmenter.
To do this:
1Move your pointer to the upper-right corner of the
screen or swipe in from the right edge. When the
Windows® charms appear click or touch the Search ()
charm, then type Defragment in the Search field.
2Click or touch Defragment and Optimize Drives.
3From the Optimize Drives menu click or touch the drive
you wish to defragment.
4Click or touch the Optimize button.
The system will display the status as it optimizes and
defragments the drive.
Your data files are damaged or corrupted.
Refer to your software documentation for file recovery
procedures. Many software packages automatically create
backup files.
You may also be able to recover lost data using utility
software. Consult your network administrator.
Some programs run correctly but others do not.
This is probably a configuration problem. If a program does
not run properly, refer to its documentation and check that
the hardware configuration meets its needs.
Optical disc drive problems
You cannot access a disc in the drive.
If the optical disc drive is an external drive, make sure the
two USB cables or the AC adaptor cable are properly
connected to the computer and refer to the documentation
that came with your drive.