142 If Something Goes Wrong
The Windows® operating system is not working
The battery light is blinking when the computer is
on.
If the battery light is blinking when the computer is on, this
indicates a power mismatch. Do the following:
1Check the OUTPUT specifications on the AC adaptor
(for example, DC 19V – 3.95A)
2Check the INPUT specifications on the bottom of the
computer.
The output specifications of the AC adaptor must match
the input specifications of the computer.
3If the specifications do not match, locate and use the AC
adaptor that shipped with your computer. If the
specifications do match, contact Toshiba. See
“Contacting Toshiba” on page 168.
The Windows® operating system is not
working
Once you are familiar with your computer and used to the
way the operating system responds to your work routine,
you can easily detect if the operating system is not working
correctly. For example:
❖The operating system fails to start after the initial startup
appears.
❖The operating system takes a long time to start.
❖The operating system responds differently from the
normal routine.
❖The screen does not look right.
Unless a hardware device has failed, problems usually occur
when you change the system in some way such as installing
a new program or adding a device.
If you experience any of these problems, use the options in
the Startup menu to fix the problem.
Using Startup options to fix problems
If the operating system fails to start properly, you may need
to troubleshoot the Operating System and/or its settings.
There are several options to choose from depending on the
severity of the problem and your level of expertise with
computers.