Toshiba QOSMIO G30

2 Troubleshooting Procedures

2-vi [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)

Contents

Main Toshiba Personal Computer QOSMIO G30 Maintenance Manual TOSHIBA CORPORATION Page Preface Page Page Table of Contents Page Page Page Page Page Page Chapter 1 Contents Page 1.1 Features Page Page Page Page Page Page Page Page 1 Hardware Overview 1.3 2.5-inch Hard Disk Drive 1.3 2.5-inch Hard Disk Drive 1-10 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Figure 1-3 2.5-inch HDD Table 1-1 2.5-inch HDD dimensions 1.3 2.5-inch Hard Disk Drive 1 Hardware Overview QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 1-11 Table 1-2 2.5-inch HDD Specifications 1.4 Optical Drive 1.4 Optical Drive 1 Hardware Overview QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 1-13 Table 1-4 DVD Super Multi drive (Double-Layer) specifications Page 1.4 Optical Drive 1 Hardware Overview QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 1-15 Table 1-6 HD DVD drive specifications 1.5 Keyboard 1.6 TFT Color Display Page 1.7 Power Supply 1 Hardware Overview 1.7 Power Supply 1-20 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table 1-9 Power supply output rating (1/2) Name 1.7 Power Supply 1 Hardware Overview QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 1-21 Table 1-9 Power supply output rating (2/2) Name 1.8 Batteries Page Page 1.9 AC Adapter Page Page Page Chapter 2 Contents Page Page Page 2.1 Troubleshooting Page Page Page Page Page Page 2.3 Power Supply Troubleshooting Page Page Page Page Page Page Page Page Page 2.4 System Board Troubleshooting Page Page Page 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-22 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table 2-4 Debug port (Boot mode) error status (1/10) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 2-23 Table 2-4 Debug port (Boot mode) error status (2/10) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-24 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table 2-4 Debug port (Boot mode) error status (3/10) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 2-25 Table 2-4 Debug port (Boot mode) error status (4/10) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-26 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table 2-4 Debug port (Boot mode) error status (5/10) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 2-27 Table 2-4 Debug port (Boot mode) error status (6/10) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-28 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table 2-4 Debug port (Boot mode) error status (7/10) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 2-29 Table 2-4 Debug port (Boot mode) error status (8/10) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-30 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table 2-4 Debug port (Boot mode) error status (9/10) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 2-31 Table 2-4 Debug port (Boot mode) error status (10/10) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-32 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table 2-5 Debug port (Suspend mode) error status (1/3) Suspend mode 2.4 System Board Troubleshooting 2 Troubleshooting Procedures QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 2-33 Table 2-5 Debug port (Suspend mode) error status (2/3) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-34 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table 2-5 Debug port (Suspend mode) error status (3/3) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 2-35 Table 2-6 Debug port (Resume mode) error status (1/4) LED Status Test item Contents Resume 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-36 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table 2-6 Debug port (Resume mode) error status (2/4) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 2-37 Table 2-6 Debug port (Resume mode) error status s (3/4) Page Page 2.5 USB FDD Troubleshooting Page Page Page 2.6 2.5 HDD Troubleshooting Page Page Page Page 2.7 Keyboard Troubleshooting Page 2.8 Touch pad Troubleshooting Page 2.9 Display Troubleshooting Page Page 2.10 Optical Disk Drive Troubleshooting 2.11 Modem Troubleshooting Page 2.12 LAN Troubleshooting 2.13 Wireless LAN Troubleshooting Page Page 2.14 Bluetooth Troubleshooting Page Page 2.15 Sound Troubleshooting Page 2.16 TV tuner Troubleshooting 2.17 Bridge media Slot Troubleshooting 2.18 PCI ExpressCard Slot Troubleshooting 2.19 Fingerprint sensor Page Page Page Page Page Page Page Page Page Chapter 3 Contents Page Page Page 3.1 The Diagnostic Test Page Page 3.2 Executing the Diagnostic Test Page Page Page 3 Tests and Diagnostics 3.3 Check of the RAID configuration 3.3 Check of the RAID configuration Following screen is displayed for checking the RAID configuration and specifying a failed drive. 3.3.1 Explanation of the screen display Contents of the screen display are shown below. Page Page Page Page Page Page Page 3.4 Setting of the hardware configuration Page 3.5 Heatrun Test 3.6 Subtest Names 3 Tests and Diagnostics QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 3-19 3.6 Subtest Names 3 Tests and Diagnostics 3.6 Subtest Names 3-20 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table 3-1 Subtest names (2/2) 3.7 System Test Page 3.8 Memory Test 3.9 Keyboard Test 3.10 Display Test Page Page 3.11 Floppy Disk Test Page 3.12 Printer Test Page 3.13 Async Test 3.14 Hard Disk Test Page Page 3.15 Real Timer Test Page 3.16 NDP Test 3.17 Expansion Test Page 3.18 CD-ROM/DVD-ROM Test 3 Tests and Diagnostics 3.19 Error Code and Error Status Names 3-42 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) 3.19 Error Code and Error Status Names 3.19 Error Code and Error Status Names 3 Tests and Diagnostics QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 3-43 Table 3-2 Error codes and error status names (2/3) 3 Tests and Diagnostics 3.19 Error Code and Error Status Names 3-44 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table 3-2 Error codes and error status names (3/3) 3.20 Hard Disk Test Detail Status 3 Tests and Diagnostics 3.20 Hard Disk Test Detail Status 3-46 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Tables 3-4 HDC Error register contents 3.21 ONLY ONE TEST Page Page Page Page Page Page 3.22 Head Cleaning 3.23 Log Utilities Page 3.24 Running Test 3.25 Floppy Disk Drive Utilities Page Page Page Page 3.26 System Configuration Page 3.27 Wireless LAN Test Program (Intel-made b/g) Page Page Page 3.28 Wireless LAN Test Program (Intel-made a/b/g) Page Page Page Page 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program Page Page Page Page Page 3 Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3-80 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) If the target machine has any problem, it displays Error CODE. The following message is displayed. Table 3-5 Error message 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 3-81 Page 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 3-83 3 Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3-84 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 3-85 3 Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3-86 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT) (2/2) 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 3-87 Table 3-8 Common error code Page 3.30 Sound Test program Page Page Page Page Page 3.31 SETUP Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Chapter 4 Contents Page Page Page 4.1 Overview Page Page Page Page Page Page 4.2 Battery pack Page 4.3 ExpressCard & PC card / Bridge media Page Page 4.4 HDD Page Page Page 4.5 Memory module Page 4.6 Speaker cover 4.7 Keyboard Page Page 4.8 Wireless LAN card Page 4.9 MDC Page 4.10 Bluetooth module 4.11 Cover assembly Page Page Page 4.12 Touch pad Page Page 4.13 Internal microphone 4.14 Volume board 4.15 Fingerprint sensor board Page 4.16 Switch board Page 4.17 Optical disk drive Page Page Page Page Page 4.18 RTC battery 4.19 JK board Page 4.20 LED board Page 4.21 System board Page 4.22 Speaker Page 4.23 GPU Fan 4.24 F jack/Modem jack/Analog TV cable Page 4.25 Wireless communication switch 4.26 CPU heat sink fan/CPU Page Page 4.27 GPU heat sink Page 4.28 Analog TV tuner 4.29 PC card slot Page 4.30 LCD unit / FL inverter Page Page Page Page 4.31 LCD cable Page 4.32 Wireless LAN antennas/Bluetooth antenna Page 4.33 Display latch hook 4.34 Display rear cover 4.35 Hinge Page 4.36 Fluorescent lamp Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Appendix Contents Page Page Page Page Page Page Page Appendix A Handling the LCD Module Precautions for handling the LCD module Page Page Page Page Page Page Appendices Appendix B Board Layout B-2 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table B-1 System board connectors (front) Page Appendices Appendix B Board Layout B-4 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table B-2 System board ICs and connectors (back) B.3 JK board (FCTJK*) B.4 LE board (FCTLE*) B.5 TP board (FCTTP*) B.6 FS board (FCTFS*) B.7 SW board (FCTSW*) Page Appendix C Pin Assignments Appendices QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] C-1 Appendix C Pin Assignment System board (FCTSY*) C.1 CN1410 Memory Connector 0 (200-pin) Table C-1 Memory connector 0 (200-pin) (1/3) Appendices Appendix C Pin Assignments C-2 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table C-1 Memory connector 0 (200-pin) (2/3) Appendix C Pin Assignments Appendices QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] C-3 Table C-1 Memory connector 0 (200-pin) (3/3) Appendices Appendix C Pin Assignments C-4 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) C.2 CN1400 Memory connector 1 (200-pin) Table C-2 Memory connector 1 (200-pin) (1/3) Appendix C Pin Assignments Appendices QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] C-5 Table C-2 Memory connector 1 (200-pin) (2/3) Appendices Appendix C Pin Assignments C-6 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table C-2 Memory connector 1 (200-pin) (3/3) Appendix C Pin Assignments Appendices QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] C-7 C.3 CN1810 ODD I/F connector (50-pin) Table C-3 ODD I/F connector (50-pin) Appendices Appendix C Pin Assignments C-8 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) C.4 CN1850 1st HDD I/F connector (22-pin) Table C-4 1st HDD I/F connector (22-pin) C.5 CN1860 2nd HDD I/F connector (22-pin) Table C-5 2nd HDD I/F connector (22-pin) C.6 CN2110 PC card I/F connector (150-pin) Table C-6 PC card I/F connector (150-pin) (1/3) Appendices Appendix C Pin Assignments C-10 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table C-6 PC card I/F connector (150-pin) (2/3) Page Appendices Appendix C Pin Assignments C-12 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) C.7 IS2101 Bridge media I/F connector (42-pin) Table C-7 Bridge media I/F connector (42-pin) Appendix C Pin Assignments Appendices QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] C-13 C.8 CN2400 WW Tuner I/F connector (124-pin) Table C-8 WW Tuner I/F connector (124-pin) (1/2) Appendices Appendix C Pin Assignments C-14 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table C-8 WW Tuner I/F connector (124-pin) (2/2) Appendix C Pin Assignments Appendices QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] C-15 C.9 CN2430 ISDB-t Tuner I/F connector (124-pin) Table C-9 ISDB-t Tuner I/F connector (124-pin) (1/2) Appendices Appendix C Pin Assignments C-16 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table C-9 ISDB-t Tuner I/F connector (124-pin) (2/2) Appendix C Pin Assignments Appendices QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] C-17 C.10 CN2450 BC board I/F connector (8-pin) Table C-10 BC board I/F connector (8-pin) C.11 CN2600 PCI-Express mini card I/F connector (52-pin) Table C-11 PCI-Express mini card I/F connector (52-pin) (1/2) Appendices Appendix C Pin Assignments C.12 CN3010 MDC I/F connect or (12-pin) Table C-12 MDC I/F connector (12-pin) Appendix C Pin Assignments Appendices QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] C-19 C.13 CN3200 Keyboard I/F connector (34-pin) Table C-13 Keyboard I/F connector (34-pin) C.14 CN3201 Touch Pad I/F connector (4-pin) Table C-14 Touch Pad I/F connector (4-pin) C.16 J4100 Network I/F connector (12-pin) Table C-16 Network I/F connector (12-pin) C.17 CN4200 1394 I/F connector (4-pin) Table C-17 1394 I/F connector (4-pin) C.18 CN4400 Bluetooth I/F connector (20-pin) C.19 CN4610 USB I/F connect or Port2/Port4 (8-pin) Table C-19 USB I/F connector Port2/Port4 (8-pin) C.20 CN4611 USB I/F connect or Port6/Port7 (8-pin) Table C-20 USB I/F connector Port6/Port7 (8-pin) Appendices Appendix C Pin Assignments C.21 CN5000 LCD I/F connector (40-pin) Table C-21 LCD I/F connector (40-pin) C.22 CN5816 FL inverter I/F connector (9-pin) Table C-22 FL inverter I/F connector (9-pin) Appendix C Pin Assignments Appendices C.23 CN5080 RGB I/F connector (15-pin) Table C-23 RGB I/F connector (15-pin) C.24 CN5501 S-video OU T connector (4-pin) Table C-24 S-video OUT connector (4-pin) C.26 CN5805 HDMI connector (19-pin) Table C-26 HDMI connector (19-pin) C.27 CN6050 Internal microphone connector (2-pin) Table C-27 Internal microphone connector (2-pin) Page Appendices Appendix C Pin Assignments C-26 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) C.32 CN6480 1BIT AMP I/F connector (20-pin) Table C-32 1BIT AMP I/F connector (20-pin) C.33 CN8800 DC IN connector (4-pin) Table C-33 DC IN connector (4-pin) Page Appendices Appendix C Pin Assignments C-28 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) C.39 CN9500 LE board I/F connector (20-pin) Table C-39 LE board I/F connector (20-pin) C.40 CN9530 FS board I/F connector (6-pin) Table C-40 FS board I/F connector (6-pin) C.42 CN9650 SW board I/F connector (20-pin) Page Appendix C Pin Assignments Appendices QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] C-31 C.46 CN9613 S-Vide o connector (4-pin) Table C-46 S-Video connector (4-pin) C.47 J9612 AV-in connector (5-pin) Table C-47 AV-in connector (5-pin) C.48 J9614 TV-in connector (12-pin) LE board (FCTLE*) C.49 CN9510 System board I/F connector (20-pin) Table C-49 System board I/F connector (20-pin) TP board (FCTTP*) C.50 CN3250 System board I/F connector (4-pin) C.51 CN3251 Touch pad I/F connector (12-pin) Page Page Page Appendix D Keyboard Scan/Character Codes Appendices QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] D-1 Appendix D Keyboard Scan/Character Codes D.1 Scan Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Appendices Appendix D Keyboard Scan/Character Codes D-2 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table D-1 Scan codes (set 1 and set 2) (2/4) Appendix D Keyboard Scan/Character Codes Appendices QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] D-3 Table D-1 Scan codes (set 1 and set 2) (3/4) Page Page Appendices Appendix D Keyboard Scan/Character Codes D-6 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546) Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Page Page Appendix E Key Layout Page Appendix F Wiring diagrams Appendices Appendix F Wiring Diagrams F.1 RGB Monitor ID Wraparound connector Figure F-1 RGB Monitor ID Wraparound connector (15PIN to 15PIN) F.2 LAN loopback Connector Page Appendix G BIOS Rewrite Procedures Page Appendix H EC/KBC Rewrite Procedures Page Page Page Appendix J Maintenance of TOSHIBA RAID J.1 Outline of Maintenance (Repair) of TOSHIBA RAID J.2 Analysis and handling by Drive Log Page Page Appendix J Maintenance of TOSHIBA RAID Appendices QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] J-5 Page Page J.3 Operation of Independent utility Page Appendices Appendix J Maintenance of TOSHIBA RAI J-10 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)