Toshiba R700 - page 54

Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (1/2)

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 2-9

Contents

Main Page Preface Page Page Table of Contents Page Page Page Page Page Page Chapter 1 Contents Page 1.1 Features Page Page Page Page Page Page Page Page Page Page Page Page Page Page 1.3 3.5-inch Floppy Disk Drive (USB External) 1.4 HDD&SSD 1 Hardware Overview Table 1-3 2.5-inch HDD specifications (TSDC) Page 1 Hardware Overview 1.5 Optical Drive (ODD) 1 Hardware Overview 7mm PATA ODD Table 1-6 DVD Super Multi drive specifications Page 1.6 Keyboard 1.7 TFT Color Display 1.8 Power Supply Page Page 1.9 Batteries Page Page 1.10 AC Adapter Page Page Chapter 2 Contents Page Page 2.1 Troubleshooting Page 2.2 Troubleshooting Flowchart Page Page Page Page 2.3 Power Supply Troubleshooting Page Page Troubleshooting Procedures 2-16 PORTG R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] DC power supply (AC adapter) Page Page Page Page Page 2.4 System Board Troubleshooting Page Page Page Troubleshooting Procedures Table 2-4 Debug port error status (1/2) pending Troubleshooting Procedures Table 2-4 Debug port error status (2/2) Troubleshooting Procedures NOTE: Status outputted by the test means the last error detected in the debug port test. Page 2.5 USB FDD Troubleshooting Page Page Page 2.6 HDD/SSD Troubleshooting Page Page Page Page 2.7 Keyboard Troubleshooting 2.8 Touch pad Troubleshooting Page 2.9 Display Troubleshooting Page 2.10 Optical Disk Drive Troubleshooting Page 2.11 LAN Troubleshooting 2.12 Wireless LAN Troubleshooting Page Page 2.13 Bluetooth Troubleshooting Page 2.14 Sound Troubleshooting Page 2.15 SD Card Slot Troubleshooting Page 2.16 PCI ExpressCard Slot Troubleshooting 2.17 Fingerprint sensor Troubleshooting Page Page Page 2.18 Web camera Troubleshooting Page 2.19 3G Troubleshooting: Page 2.20 HDMI Troubleshooting Connecting the HDMI out port Settings for display video on HDMI Select HD Format Page Page Page Page Chapter 3 Contents Page Page Page 3.1 The Diagnostic Test Page Page 3.2 Executing the Diagnostic Test Page Page Page Page 3.3 Setting of the hardware configuration Page 3.4 Heatrun Test Tests and Diagnostics 3-18 [CONFIDENTIAL]) PORTG R700 Series Maintenance Manual (960-833)) 3.5 Subtest Names Tests and Diagnostics Table 3-1 Subtest names (2/2) 3.6 System Test Page Page 3.7 Keyboard Test 3.8 Display Test Page Page 3.9 Floppy Disk Test Page 3.10 Printer Test Page 3.11 Async Test 3.12 Hard Disk Test Page Page 3.14 Real Timer Test Page 3.15 NDP Test 3.16 Expansion Test Page 3.17 CD-ROM/DVD-ROM Test Tests and Diagnostics 3.18 Error Code and Error Status Names Tests and Diagnostics 3-42 [CONFIDENTIAL]) PORTG R700 Series Maintenance Manual (960-833)) Table 3-2 Error codes and error status names (2/3) Tests and Diagnostics Table 3-2 Error codes and error status names (3/3) 3.19 Hard Disk Test Detail Status Tests and Diagnostics Table 3-4 HDC Error register contents 3.20 ONLY ONE TEST Page Page Page Page Page Page Page Page Page 3.21 Head Cleaning 3.22 Log Utilities Page 3.23 Running Test 3.24 Floppy Disk Drive Utilities Page Page Page Page 3.25 System Configuration Page 3.26 Wireless LAN Test Program (Atheros) Page 3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC) Page Page Page Page 3.28 Wireless LAN Test Program on DUT PC (Intel-made) Page Page Page 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program Page Page Page Page Page Page 3.30 Sound Test program 3.31 SETUP Main menu Security menu Power Management menu Advanced menu Exit menu Main menu screen Page Page Page Page 3.32 Maintenance (WinPE&FreeDos) Test Program Operation 3.33 . Starting TOSHIBA Test & Diagnostic Page 3.34 . Windows PE T&D Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 3.35 DOS T&D Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 3.36 Maintenance (WinPE&FreeDos) Test Program Supplementary Information Page Page 3.37 Maintenance (WinPE&FreeDos) Test Program Supplementary Information Page Page Page Chapter 4 Contents Page Page Page 4.1 Overview Page 4.1 Overview 4 Replacement Procedures The main parts in this manual are indicated in the part list by the following names. Page Page Page Page Page Page 4.2 Battery pack Page 4.3 SIM card 4.4 ExpressCard 4.5 Bridge media (SD, mini SD, Micro SD Card/MultiMedia Card) 4.6 Memory module Page Page 4.7 HDD/SSD Page Page Page 4.8 Base assembly Page Page Page 4.9 ExpressCard slot Page 4.10 Battery lock 4.11 3G card Page Page Page 4.12 Optical disk drive (DVD-Super Multi drive)/SD board Page Page Page Page 4.13 Wireless LAN card Page 4.14 DC fan Page 4.15 E-SATA board Page 4.16 Fin Page 4.17 Bluetooth module Page 4.18 System board Page Page Page Page Page Page 4.19 Sound board Page Page Page 4.20 Speaker Page Page 4.21 DC-IN harness 4.22 Touch pad/Fingerprint sensor board Page Page Page 4.23 Keyboard Page 4.24 Cover assembly/LCD assembly Page Page Page Page Page 4.25 LCD Page Page Page Page Page Page 4.26 Camera module Page 4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna Page Page Page Page Page Page Page Page 4.28 Hinge Page Page Page Appendix Contents Page Page Page Page Page Page Appendix A Handling the LCD Module Precautions for handling the LCD module Page Page Page Page Page Page Table B-1 System board (FULSY*) connectors and ICs (front) Page B-4 [CONFIDENTIAL] Table B-2 System board (FULSY*) connectors and ICs (back) B.3 eSATA/HDMI/USB board (FULES*) View Figure B-3 eSATA/HDMI/USB board (FULES*) layout (front/back) Table B-3 eSATA/HDMI/USB board (FULES*) connector (front/back) B.4 Touch Pad/LED Button board (FULTP*) View Figure B-4 Touch Pad/LED Button board (FULTP*) layout (front/back) Table B-4 Touch Pad/LED Button board (FULTP*) connector (front/back) B.5 Finger sensor board (FULFS*) View Figure B-5 USB board (FGQUS*/ FGWUS* layout (front/back) Table B-5 USB board (FGQUS*/ FGWUS*) connector (front/back) B.6 Sound/USB board (FULSN*) View: B.7 3G/SIM board (FUL3G*) View: Figure B-7 Sound/USB board (FULSN*) layout (front/back) Table B-7 JACK/3G/Express board (FGQJK*/ FGWJK*) connector (front/back) B.8 SD/PATA ODD board (FULSD*) View: Figure B-8 SD/PATA ODD board (FULSD*layout (front/back) Table B-8 SD/PATA ODD board (FULSD*connector (front/back) B.9 SD/SATA ODD board (FULSA*) View: Figure B-9 SD/SATA ODD board (FULSA*) layout (front/back) Table B-9 SD/SATA ODD board (FULSA*) connector (front/back) B.10 GMR sensor (LID) board (FULPS*) View: Page Appendix C Pin Assignments Appendices PORTG R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] C-1 Appendix C Pin Assignments System board (FULSY*) C.1 CN1400 Memory A connector(200-pin) Table C- 1 Memory A connector (200-pin) (1/3) Appendices Appendix C Pin Assignments C-2 [CONFIDENTIAL] PORTG R700 Series Maintenance Manual (960-833) Table C-1 Memory A connector (200-pin) (2/3) Appendix C Pin Assignments Appendices PORTG R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] C-3 Table C-1 Memory A connector (200-pin) (3/3) Appendices Appendix C Pin Assignments C.2 CN1410 Memory B connector (200-pin) Table C- 2 Memory B connector (200-pin) (1/3) Appendix C Pin Assignments Appendices PORTG R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] C-5 Table C-2 Memory B connector (200-pin) (2/3) Appendices Appendix C Pin Assignments C-6 [CONFIDENTIAL] PORTG R700 Series Maintenance Manual (960-833) Table C-2 Memory B connector (200-pin) (3/3) Appendix C Pin Assignments Appendices C.3 CN1900 SATA HDD/SSD interface connector (25-pin) Table C- 3 SATA HDD/SSD interface connector (25-pin) Appendices Appendix C Pin Assignments C-8 [CONFIDENTIAL] PORTG R700 Series Maintenance Manual (960-833) C.4 CN2110 PC CARD interface connector (80-pin) Table C- 4 PC CARD interface connector (80-pin) (1/2) Page Appendices Appendix C Pin Assignments C.5 CN2300 DOCKING interface connector (100-pin) Table C- 5 DOCKING interface connector (100-pin) (1/2) Appendix C Pin Assignments Appendices Table C-5 DOCKING interface connector (100-pin) (2/2) Appendices Appendix C Pin Assignments C-12 [CONFIDENTIAL] PORTG R700 Series Maintenance Manual (960-833) C.6 CN2520 EXPRESS CARD interface connector (40-pin) Table C- 6 EXPRESS CARD interface connector (40-pin) Appendix C Pin Assignments Appendices C.7 CN2600 PCI-E Mini CARD interface connector (52-pin) Table C- 7 PCI-E Mini CARD interface connector (52-pin) Appendices Appendix C Pin Assignments C-14 [CONFIDENTIAL] PORTG R700 Series Maintenance Manual (960-833) C.8 CN3230 Keyboard interface connector (30-pin) Table C- 8 Keyboard interface connector (30-pin) C.9 CN3380 FAN interface connector (4-pin) C.11 CN4440 Bluetooth interface connector (6-pin) Table C- 11 Bluetooth2 interface connector (6-pin) C.12 CN5300 LCD interface connector (35-pin) C.14 CN8800 DC-IN connector (4-pin) Table C- 14 DC-IN connector (4-pin) C.15 CN8810 Battery connector (10-pin) Table C- 15 Battery connector (10-pin) C.16 CN9300 RTCVCC interface connector (3-pin) Table C- 16 RTCVCC interface connector (3-pin) C.17 CN9540 FULES* board interface connector (50-pin) C.19 CN9551 FULFS* board interface connector (6-pin) Table C- 19 FULFS*board interface connector (6-pin) Appendix C Pin Assignments Appendices PORTG R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] C-19 C.20 CN9570 FULSN* board interface connector (50-pin) Table C- 20 FULSN* board interface connector (50-pin) Appendices Appendix C Pin Assignments C-20 [CONFIDENTIAL] PORTG R700 Series Maintenance Manual (960-833) C.21 CN9580 FUL3G* board interface connector (25-pin) Table C- 21 FUL3G* board interface connector (25-pin) Appendix C Pin Assignments Appendices PORTG R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] C-21 C.22 CN9700 FULSD*/ FULSA*board interface connector (50- pin) Table C- 22 FULSD*/ FULSA* board interface connector (50-pin) Appendices Appendix C Pin Assignments C-22 [CONFIDENTIAL] PORTG R700 Series Maintenance Manual (960-833) eSATA/HDMI/USB board (FULES*) C.23 CN9640 System board interface connector (50-pin) Table C- 23 System board interface connector (50-pin) Appendix C Pin Assignments Appendices PORTG R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] C-23 C.24 CN1970 eSATA/USB interface connector (11-pin) Table C- 24 eSATA/USB interface connector (11-pin) C.25 CN5350 HDMI interface connector (19-pin) C.26 CN4610 USB interface connector (4-pin) Appendix C Pin Assignments Appendices PORTG R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] C-25 Touch Pad/LED Button board (FULTP*) C.27 CN3240 Touch Pad interface connector (12-pin) Table C- 27 Touch Pad interface connector (12-pin) C.28 CN9650 System board interface connector (14-pin) Table C- 28 System board interface connector (14-pin) Page Appendix C Pin Assignments Appendices PORTG R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] C-27 Sound/USB board (FULSN*) C.30 CN9670 System board interface connector (50-pin) Table C- 30 System board interface connector 50(-pin) C.31 CN4630 USB interface connector (4-pin) C.32 CN6000 Speaker interface connector (4-pin) C.33 CN6050 Int-Mic interface connector (2-pin) C.34 J6051 Microphone connector (6-pin) C.35 J6310 Headphone connector (6-pin) C.36 CN9540 WebCam interface connector (6-pin) C.37 CN9620 FULPN* interface connector (3-pin) Appendices Appendix C Pin Assignments C-30 [CONFIDENTIAL] PORTG R700 Series Maintenance Manual (960-833) 3G/SIM board (FUL3G*) C.38 CN9720 System board interface connector (25-pin) Table C- 38 System board interface connector (25-pin) Appendix C Pin Assignments Appendices PORTG R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] C-31 C.39 CN2610 PCI-E Mini(3G) CARD interface connector (52-pin) Table C- 39 PCI-E Mini(3G) CARD interface connector (52-pin) C.40 IS2621 SIM board interface connector (9-pin) Appendix C Pin Assignments Appendices PORTG R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] C-33 SD/PATA ODD board (FULSD*) C.41 CN9710 System board interface connector (50-pin) Table C- 41 System board interface connector (50-pin) Appendices Appendix C Pin Assignments C.42 CN1820 PATA ODD interface connector (50-pin) Table C-42 PATA ODD interface connector (50-pin) C.43 IS2130 SD Card interface connector (12-pin) C.44 CN6070 Digital Mic interface connector (12-pin) Appendices Appendix C Pin Assignments C-36 [CONFIDENTIAL] PORTG R700 Series Maintenance Manual (960-833) SD/SATA ODD board (FULSA*) C.45 CN9710 System board interface connector (50-pin) Table C- 45 System board interface connector (50-pin) Appendix C Pin Assignments Appendices PORTG R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] C-37 C.46 CN1900 SATA ODD interface connector (25-pin) Table C- 46 SATA ODD interface connector (25-pin) C.47 IS2130 SD Card interface connector (12-pin) Page Page Page Appendix D Keyboard Scan/Character Codes Appendices Appendix D Keyboard Scan/Character Codes D.1 Scan Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Appendices Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (2/4) Appendix D Keyboard Scan/Character Codes Appendices Table D-1 Scan codes (set 1 and set 2) (3/4) Page Page Appendices Appendix D Keyboard Scan/Character Codes Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Page Page Appendix E Key Layout Page Appendix F Wiring diagrams Page Appendix G BIOS Rewrite Procedures Page Appendix H EC/KBC Rewrite Procedures Page Appendix I Reliability