Toshiba GMAD00338012, PT235U, PT235U-01E004, PT235U006002, PT235U012002, PT235U017002, PT235U018002, PT235U019002, PT235U01D002, PT235U01E002, PT235U01E004, PT235U01F002, PT235U01V002, PT235U02401R, PT235U03N059, PT235U03P059, PT235U04608Q, Z930 S9311, Z930-S9301, Z930-S9302, Z930-S9312 PC Diagnostic Tool

109

Utilities

PC Diagnostic Tool

PC Diagnostic Tool

This utility can help diagnose problems with devices in your

computer. Refer to the online Help documentation within the

application for additional help.

The PC Diagnostic Tool may show tests for features you do not have.

This is normal and does not indicate a problem.

To use the PC Diagnostic Tool:

1To access PC Diagnostic Tool from the Start screen begin

typing PC Diagnostic Tool, or while in the Desktop screen

double-click the Desktop Assist icon.

2Click Support & Recovery.

3Click PC Diagnostic Tool.

The PC Diagnostic Tool window appears.

4Click the Diagnostic Tool tab.

(Sample Image) PC Diagnostic Tool window

5Select the device(s) that you would like to test by clicking the

check box that appears to the left of the device.

Click the + (plus) and - (minus) symbols to expand and collapse the

categories.

6Click Start Diagnostics when you are ready to begin the tests.

NOTE

Contents

Main Model: Portg Z930 Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information Industry Canada Requirement Wireless Interoperability Wireless LAN and Your Health Canada Industry Canada (IC) EU Declaration of Conformity The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information VCCI Class B Information Taiw an Using this Equipment in Japan Device Authorization 2.4FH1 Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries Bluetooth Wireless Technology Interoperability Bluetooth Wireless Technology and Your Health Regulatory statements Location of the Required Label Copyright Export Administration Regulation Notice Trademarks Licenses Computer Recycling Information Reuse, Donation, Recycling Contents Introduction................................................................................ 24 Chapter 1: Getting Started......................................................... 29 Page 20 Chapter 2: Learning the Basics................................................. 65 Chapter 3: Mobile Computing................................................... 71 Chapter 4: Exploring Your Computers Features.....................83 Chapter 5: Utilities...................................................................... 93 22 Chapter 6: If Something Goes Wrong....................................118 Page Introduction Page 26 This guide Safety icons Other icons used 28 Your computers features and specifications Other documentation Service options Chapter 1 Getting Started Selecting a place to work Setting up a work environment Keeping yourself comfortable Computer user comfort recommendations Good Working Posture Using the notebook with an external keyboard, mouse or monitor Typing style Taking breaks and varying tasks Mobile computing tips Transporting the notebook Seeking additional help Check list Precautions Page Important information on your computers cooling fan Setting up your computer Setting up your computer Connecting to a power source Page Connecting to a power source Charging the main battery Charging the main battery Using the computer for the first time Registering your computer with Toshiba Initial setup Setting up your software Registering your computer with Toshiba To Shut down your computer To Shut down your computer To Restart your computer To place your computer in Sleep mode To place your computer in Sleep mode Adding optional external devices Adding optional external devices Adding memory (optional) Recovering the Internal Storage Drive Recovery option Description Creating recovery media Page Restoring from recovery media Refresh your PC (with users data) Page Page Reset your PC Page Installing drivers and applications Using the touch pad Page Page Adjusting touch pad settings Connecting an external device Disabling or enabling the touch pad Scrolling with the touch pad Control buttons Connecting an external device Using external display devices Using external display devices Selecting video cables Connecting an HDMI-compatible television or display device Connecting an external monitor or projector Using external display devices Directing the display output when you turn on the computer Customizing your computers settings Adjusting the quality of the external display Customizing your computers settings Caring for your computer Caring for your computer Cleaning the computer Moving the computer Caring for your computer Using a computer lock Chapter 2 Learning the Basics Computing tips Using the keyboard Using the keyboard Using the keyboard Ctrl, Fn, and Alt keys Function keys Special Windows keys Mouse properties Starting an app Starting an app from the Start screen Saving your work Saving your work Backing up your work Toshibas online resources Toshibas online resources Chapter 3 Mobile Computing Toshibas energy-saver design Running the computer on battery power Running the computer on battery power Battery Notice Running the computer on battery power Power management Charging the main battery Charging the RTC battery Monitoring main battery power Determining remaining battery power What to do when the main battery runs low Setting battery notifications Conserving battery power Power Plans Using the eco power plan Using the eco power plan Changing the main battery Changing the main battery Taking care of your battery Safety precautions Disposing of your computer Maintaining your battery Disposing of your computer Traveling tips Traveling tips Chapter 4 Exploring Your Computers Features Exploring the Start screen Exploring the Start screen Charms Exploring the desktop Tiles Exploring the desktop Finding your way around the desktop Icons Exploring the desktop Taskbar Notification area Windows Store Notifications Windows Store Setting up for communications Setting up for communications Using Wireless LAN connectivity Connecting your computer to a network Accessing a network Exploring audio features Exploring audio features Recording sounds Using a microphone Using external speakers or headphones Using the Web Camera Using the Web Camera Using the Memory card reader Using the Memory card reader Inserting memory media Using the Memory card reader Removing memory media Chapter 5 Utilities Desktop Assist Desktop Assist Page Tools & Utilities Support & Recovery eco Utility eco Utility Setting passwords Using a supervisor password Setting a supervisor password Deleting a supervisor password Using a user password Setting a user password Deleting a user password System Settings System Settings System Settings Sleep and Charge USB Sleep and Charge Page Enabling/Disabling USB Sleep and Charge Power supply mode settings Function Key Function Key Cooling Performance Diagnostic Tool Cooling Performance Diagnostic Tool PC Diagnostic Tool PC Diagnostic Tool PC Health Monitor PC Health Monitor Page Trusted Platform Module (TPM) Trusted Platform Module (TPM) TOSHIBA Application Installer TOSHIBA Application Installer Fingerprint Utility Fingerprint utility limitations Using the Fingerprint Utility Fingerprint Logon Care and maintenance of your fingerprint reader Page Fingerprint reader limitations Chapter 6 If Something Goes Wrong Problems that are easy to fix Your application stops responding. Problems when you turn on the computer Problems when you turn on the computer The computer will not start. The computer starts but when you press a key nothing happens. Problems when you turn on the computer The computer displays the The AC power light is blinking. The battery light is blinking when the computer is on. The Windows operating system is not working Using Startup options to fix problems Refresh your computer Reset your computer Advanced options System Restore System Image Recovery Internet problems My Internet connection is very slow. Fixing a problem with Device Manager My browser cannot find the URL address I typed in. My browser cannot find a site I bookmarked. The Windows operating system can help you Fixing a problem with Device Manager Memory problems Checking device properties Memory problems Power and the batteries Power and the batteries The AC power light does not come on when you plug in the AC adaptor and power cord/cable. The AC adaptor and power cord/cable work correctly, but the battery will not charge. The battery appears not to power the computer for as long as it usually does. Keyboard problems Keyboard problems Display problems The screen is blank. Page Disk or storage drive problems Error-checking Disk or storage drive problems Your hard disk seems very slow. Sound system problems Your data files are damaged or corrupted. Some applications run correctly but others do not. Sound system problems No sound is coming from the computers speakers. The computer emits a loud, high-pitched noise. Printer problems The printer will not print. Wireless networking problems Wireless networking problems The Windows operating system wireless management utility does not work. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your internal storage drive. Read the users guides. Data and system configuration backup in the Windows operating system Saving system configuration with restore points Page Backing up your data or your entire computer with the Windows operating system General tips for installing hardware and software USB Sleep and Charge is not working. If you need further assistance The USB Wakeup function does not work. The eSATA device is not recognized from Sleep or Hibernation mode. If you need further assistance Other Toshiba Internet Web sites Contacting Toshiba Toshibas Technical Support Web site Other Toshiba Internet Web sites Toshibas worldwide offices Toshibas worldwide offices Appendix A TOSHIBA Function Keys Functions Lock (Instant security) Power plan Sleep mode Hibernation mode Output (Display switch) Display brightness Disabling or enabling wireless devices Disabling or enabling the cursor control overlay Disabling or enabling the touch pad Page Keyboard Function keys Zoom (Display resolution) Appendix B Power Cord/Cable Connectors Glossary Acronyms Page Ter ms A B C D E F G H I K L M N O P R S T U W Index Page 166 Page 168

Toshiba PC Diagnostic Tool

Models: GMAD00338012 PT235U PT235U-01E004 PT235U006002 PT235U012002 PT235U017002 PT235U018002 PT235U019002 PT235U01D002 PT235U01E002 PT235U01E004 PT235U01F002 PT235U01V002 PT235U02401R PT235U03N059 PT235U03P059 PT235U04608Q Z930 S9311 Z930-S9301 Z930-S9302 Z930-S9312

PC Diagnostic Tool