TP-Link N600 manual Troubleshooting, Technical Support, T2. What can I do if I forget my password?

Web-based Quick Setup Wizard ( For Mac OS/Linux/Windows users who are unable to run the Resource CD )

4Enter the VPI and VCI values given by your ISP and then click Next.

If you don’t have the VPI/VCI information, please contact your ISP for this information.

5Select the ADSL Connection Type given by your ISP and then click Next. Here we use PPPoE as an example.

6

7

Enter the Username and Password provided by your ISP and then click Next.

Record this information here:

Username:

Password:

You can rename your 2.4GHz wireless network and create your own password in this page. The default wireless name is TP-LINK_2.4GHz_XXXXXX; and the default wireless password, the same as the PIN code, is printed on the bottom label. Click Next to continue.

8You can rename your 5GHz wireless network and create your own password in this page. The default

wireless name is TP-LINK_5GHz_XXXXXX; and the default wireless password, the same as the PIN code, is printed on the bottom label. Click Next to continue.

Record your wireless information here: 2.4GHz SSID:

2.4GHz Security Password: 5GHz SSID:

5GHz Security Password:

9Please con￿rm all the parameters. Click Back to modify them or click Save to save your settings.

10Quick Setup has completed. Click Finish to make your settings take e￿ect.

If you don’t have the ADSL Connection Type information, please contact your ISP for this information.

For the advanced con￿gurations, please log on to www.tp-link.com -> select your region -> search for the product -> User Guide can be found under the “Download” tab on the product page.

Troubleshooting

Technical Support

For more troubleshooting help, go to http://www.tp-link.com/en/support/faq

T1. How can I restore my modem router’s con￿guration to its factory default settings?

For Windows 7

2) Check to see if you can log on to the web management page of

To download the latest Firmware, Driver, Utility and User Guide, go to http://www.tp-link.com/en/support/download

For all other technical support, please contact us by using the following details:

Once the modem router is reset, the current settings will be lost and you will need to reconfigure the modem router. We strongly suggest you back up the current settings before resetting the modem router. With the modem router powered on, use a pin to press and hold the RESET button on the rear panel for 8 to 10 seconds before releasing it.

T2. What can I do if I forget my password?

1)For default wireless password:

Please refer to the “Wireless Password/PIN” lableled on the bottom of the modem router.

2)For the web management page password:

Reset the modem router first and then use the default user name and password: admin/admin.

T3. What can I do if I cannot access 192.168.1.1?

For Mac OS X

Click the Apple icon on the upper left corner of the screen. Go to “System Preferences -> Network”.

Select Airport on the left menu bar, and then click Advanced for wireless con￿guration; or select Ethernet for wired con￿guration.

In the Con￿gure IPv4 box under TCP/IP, select Using DHCP. Click Apply to save the settings.

Click “Start ->Control Panel ->Network and Internet ->View network status ->Change adapter settings”.

Right-clickWireless Network Connection (or Local Area Connection), and then click Properties.

Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.

Select Obtain an IP address automatically and Obtain DNS server address automatically. Then click OK.

For Windows XP

Click “Start ->Control Panel ->Network and Internet Connections ->Network Connections”.

Right-clickWireless Network Connection (or Local Area Connection), and then click Properties.

Select Internet Protocol (TCP/IP), and then click Properties.

Select Obtain an IP address automatically and Obtain DNS server address automatically. Then click OK.

For Windows 8

Move your mouse to the lower right corner and you will see Search icon in the Popups.

Go to Apps, type Control Panel in the search box and press Enter. Go to “Control Panel -> View network status and tasks -> Change adapter settings”.

Right-click Ethernet and then select Properties.

Double-clickInternet Protocol Version 4 (TCP/IPv4). Select Obtain an IP address automatically, choose Obtain DNS server address automatically and then click OK.

T4. What can I do if I cannot access the Internet?

1)Check your cables and make sure they are all plugged in securely, including the telephone line, Ethernet cables and power adapter.

the modem router. The default IP address of the web management

page is 192.168.1.1.If you can, try the following steps. (If you are

unable to access the web management page , please refer to T3

and then try to access the Internet again after following those

steps.)

3) Consult your ISP and make sure all the VPI/VCI, Connection Type,

account username and password are correct. If they are not, please

repleace them with the correct settings and try again.

4) If you still cannot access the Internet, please restore your modem

router to its factory default settings and reconfigure your modem

router following the instructions in this QIG.

T5. How can I con￿gure the USB features?

Please refer to our Application Guides. They can be found on the resource CD, or on the web.

1)CD Access: Open Resource CD and find the

folder named “Application Guide”. The guides can be found inside this folder.

2)Web Access: http://www.tp-link.com/app/usb

For more details about Troubleshooting and Technical Support contact information, please log on to our Technical Support website: http://www.tp-link.com/en/support

Global

Tel: +86 755 2650 4400

Fee: Depending on rate of di￿erent carriers, IDD.

E-mail: support@tp-link.com

Service time: 24hrs, 7 days a week

USA/ Canada

Toll Free: +1 866 225 8139

E-mail: support.usa@tp-link.com(USA) support.ca@tp-link.com(Canada)

Service time: 24hrs, 7days a week

UK

Tel: +44 (0) 845 147 0017

Fee: Landline: 1p-10.5p/min, depending

on the time of day. Mobile: 15p-40p/min, depending on your mobile network. E-mail: support.uk@tp-link.com Service time: 24hrs, 7days a week

Turkey

Tel: 0850 7244 488（Turkish Service）

Fee: Depending on rate of di￿erent carriers.

E-mail: support.tr@tp-link.com

Service time: 09:00 to 21:00 , 7days a week

Brazil

Toll Free: 0800 608 9799(Portuguese Service)

E-mail: suporte.br@tp-link.com

Service time: Monday to Friday,

09:00 to 20:00; Saturday, 09:00 to 15:00

Italy

Tel: +39 023 051 9020

Fee: Depending on rate of di￿erent carriers.

E-mail: support.it@tp-link.com

Service time: Monday to Friday, 09:00 to 13:00; 14:00 to 18:00

Indonesia

Tel: (+62 ) 021 6386 1936

Fee: Depending on rate of di￿erent carriers.

E-mail: support.id@tp-link.com

Service time: Sunday to Friday, 09:00 to12:00, 13:00 to 18:00 *Except public holidays

Germany / Austria

Tel :+49 1805 875465 (German Service) +49 1805 TPLINK

+43 820 820 360

Fee: Landline from Germany: 0.14EUR/min. Landline from Austria: 0.20EUR/min.

E-mail: support.de@tp-link.com

Service Time: Monday to Friday, 09:00 to 12:30 and13:30 to 18:00. GMT+1 or GMT+2 ( DST in Germany)

* Except bank holidays in Hesse

Australia / New Zealand

Tel: NZ 0800 87 5465(Toll Free)

AU 1300 87 5465(Depending on 1300 policy.) E-mail: support.au@tp-link.com (Australia)

support.nz@tp-link.com (New Zealand) Service time: 24hrs, 7 days a week

Singapore

Tel: +65 6284 0493

Fee: Depending on rate of di￿erent carriers.

E-mail: support.sg@tp-link.com

Service time: 24hrs, 7 days a week

Ukraine

Tel: 0800 505 508

Fee: Free for Landline; Mobile: Depending on rate of di￿erent carriers

E-mail: support.ua@tp-link.com

Service time: Monday to Friday, 10:00 to 22:00

Malaysia

Toll Free: 1300 88 875465

E-mail: support.my@tp-link.com

Service time: 24hrs, 7days a week

Poland

Tel: +48 (0) 801 080 618

+48 223 606 363 (if calls from mobile phone) Fee: Depending on rate of di￿erent carriers. E-mail: support.pl@tp-link.com

Service time: Monday to Friday, 09:00 to 17:00. GMT+1 or GMT+2 (DST)

Switzerland

Tel: +41 (0)848 800998 (German Service)

Fee: 4-8 Rp/min, depending on rate of di￿erent time

E-mail: support.ch@tp-link.com

Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00. GMT+ 1 or GMT+ 2 (DST)

France

Tel: 0820 800 860 (French service)

Fee: 0.118 EUR/min from France

Email: support.fr@tp-link.com

Service time: Monday to Friday, 09:00 to 18:00 *Except French Bank holidays

Russian Federation

Tel: 8 (499) 754 5560(Moscow NO.)

8 (800) 250 5560 (Toll-free within RF) E-mail: support.ru@tp-link.com

Service time: From 10:00 to 18:00 (Moscow time) *Except weekends and holidays in RF

TP-LINK TECHNOLOGIES CO., LTD. www.tp-link.com