TRENDnet TU3H4 manual Troubleshooting

Troubleshooting

1. Can I connect or disconnect the USB cable while the computer is on?

Yes, you can connect or disconnect the USB cable, or any external USB device while the computer is on because the USB interface is Plug-and-Play and hot-pluggable.

2. I have a USB 2.0/1.1 cable. Can it work with USB 3.0 devices?

Yes, it works but it may cause problems for connecting SuperSpeed USB 3.0 external peripherals. Therefore, it is recommended that you use a certified USB

3.0 cable.

3.After successful installation of the TU3-H4 USB 3.0 Hub, I connected my external USB device to the USB port, but it doesn't seem to work. What should I do?

1.Verify that your external USB device works when you connect it directly to a USB port on your computer.

2.If you have an external power adapter that came with the external USB device, connect the power adapter to the device and power on the device.

3.Make sure that you have installed the correct driver for your external USB device in Windows.

4.After I connected my USB device to the TU3-H4 USB 3.0 Hub, I am not getting USB 3.0 speeds. What should I do?

1.Verify that you are using a certfied USB 3.0 cable.

2.To take advantage of SuperSpeed USB 3.0, your USB devices must be SuperSpeed USB 3.0.

5.Can I cascade/uplink two or more TU3-H4 together to gain more USB 3.0 ports? Yes, you can connect/cascade more than one TU3-H4 together. You can connect up to 127 USB peripherals of at one time.

If you still encounter problems or have any questions regarding the TU3-H4,please contact TRENDnet's Technical Support Department.

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