Troubleshooting

Troubleshooting

Problem

 

Action

 

 

 

• Make sure the washing machine is installed on a level, solid

 

 

floor that is not slippery.

 

 

If the floor is not level, use the levelling feet to adjust the

 

 

height of the washing machine.

 

• Make sure the shipping bolts are removed.

Excessive vibrations

• Make sure the washing machine is not contacting any other

 

object.

or makes noise.

 

Make sure the laundry load is balanced.

 

 

• The motor can cause noise during normal operation.

 

• Overalls or metal-decorated clothes can cause noise while

 

 

being washed. This is normal.

 

• Metal objects such as coins can cause noise. After washing,

 

 

remove these objects from the drum or filter case.

 

 

 

• Make sure the drain hose is straightened all the way to the

 

 

drain system. If you encounter a drain restriction, call for

 

 

service.

 

• Make sure the debris filter is not clogged.

 

• Close the door and press or tap Start/Pause. For your safety,

 

 

the washing machine will not tumble or spin unless the door is

Does not drain and/

 

closed.

or spin.

Make sure the drain hose is not frozen or clogged.

 

• Make sure the drain hose is connected to a drain system that is

 

 

not clogged.

 

If the washing machine is not supplied with sufficient power,

 

 

the washing machine temporarily will not drain or spin.

 

 

As soon as the washing machine regains sufficient power, it

 

 

will operate normally.

 

 

 

44  English

WW85J5260GS_03504R-03_EN.indd 44

2016/4/1 13:34:51

Page 44
Image 44
Samsung WW85J5260GS/YL manual Troubleshooting