The other possible problems might be due to the network cable. Try replacing your network cable. Test the network interface of the product by connecting a local computer to the unit, utilizing a standard Crossover (hub to hub) Cable. If the problem is not solved, the camera might be faulty.
Q: Why does the Power LED not light up constantly?
A:The power supply used might be at fault. Confirm that you are using the provided power supply DC 12V for the camera and verify that the power supply is well connected.
Q: Why does the LAN LED not light up properly?
A:There might be a problem with the network cable. To confirm that the cables are working, PING the address of a know device on the network. If the cabling is OK and your network is reachable, you should receive a reply similar to the following (…bytes = 32 time = 2 ms).
Otherwise, the network device utilized by the camera is not functioning properly such as hubs or switches. Confirm the power for the devices are well connected and functioning.
Q:Why does the MPEG4 Internet CCD Camera work locally but not externally?
A:It may be caused from the firewall protection. Need to check the Internet firewall with your system administrator.
Otherwise, the default router setting might be a possible reason. Need to double check if the configuration of the default router settings is required.
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