Troubleshooting
To save time on service calls, please try the following suggestions if your unit does not appear to work properly. For any problems not covered, or if problems persist after troubleshooting, please visit www.tripplite.com/support for service.
Problem | Possible Cause | Solution |
| | |
Unit does not start. | • Power is not on. | • Turn on the power. |
| • Unit is not plugged in. | • Plug unit into the wall. |
| • Main power is off. | • Check fuses or circuit breaker. |
| • Condensate tank is full. | • Drain the unit. |
| | |
Poor cooling performance. | • Air exhaust or intake is blocked. | • Check that all ducts and intake valves are |
| | clear of obstructions. |
| • Temperature set too high/low. | • Adjust temperature setting. |
| • Fan speed set too high/low. | • Adjust fan setting. |
| • Dirty air filter. | • Clean the filter. |
| | |
Unit leaks water. | • Drainage valve is open. | • Close drainage valve. |
| | |
Excessive noise or vibration. | • Un-level surface. | • Move unit to a level, stable surface. |
| | |
Storage and Service
Storage
Before storing the unit for any considerable length of time, be sure that the Exhaust Duct and all vents are secured or removed and cared for properly. Also be sure to drain the unit of condensation before storing.
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended Warranty and On-Site Service Programs are also available from Tripp Lite. For more information on service, visit www.tripplite.com/support. Before returning your product for service, follow these steps:
1.Review the installation and operation procedures in this manual to insure that the service problem does not originate from a misreading of the instructions.
2.If the problem continues, do not contact or return the product to the dealer. Instead, visit www.tripplite.com/support.
3.If the problem requires service, visit www.tripplite.com/support and click the Product Returns link. From here you can request a Returned Material Authorization (RMA) number, which is required for service. This simple on-line form will ask for your unit’s model and serial numbers, along with other general purchaser information. The RMA number, along with shipping instructions will be emailed to you. Any damages (direct, indirect, special or consequential) to the product incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA number on the outside of the package. If the product is within its warranty period, enclose a copy of your sales receipt.
Return the product for service using an insured carrier to the address given to you when you request the RMA.
Warranty
1-YEAR LIMITED WARRANTY
Seller warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for a period of 1 year from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Seller will repair or replace the product, in its sole discretion. Service under this Warranty can only be obtained by your delivering or shipping the product (with all shipping or delivery charges prepaid) to: Tripp Lite; 1111 W. 35th Street; Chicago IL 60609; USA. Seller will pay return shipping charges.
THIS WARRANTY DOES NOT APPLY TO NORMAL WEAR OR TO DAMAGE RESULTING FROM ACCIDENT, MISUSE, ABUSE OR NEGLECT. SELLER MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY EXPRESSLY SET FORTH HEREIN. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES, INCLUDING ALL WARRANTIES OF MERCHANTABILITY OR FITNESS, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE; AND THIS WARRANTY EXPRESSLY EXCLUDES ALL INCIDENTAL AND CONSEQUENTIAL DAMAGES. (Some states do not allow limitations on how long an implied warranty lasts, and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may have other rights which vary from jurisdiction to jurisdiction).
Tripp Lite; 1111 W. 35th Street; Chicago IL 60609; USA
WARNING: The individual user should take care to determine prior to use whether this device is suitable, adequate or safe for the use intended. Since individual applications are subject to great variation, the manufacturer makes no representation or warranty as to the suitability or fitness of these devices for any specific application.
WARRANTY REGISTRATION
Visit www.tripplite.com/warranty today to register the warranty for your new Tripp Lite product. You’ll be automatically entered into a drawing for a chance to win a FREE Tripp Lite product!* * No purchase necessary. Void where prohibited. Some restrictions apply. See website for details.
Regulatory Compliance Identification Numbers
For the purpose of regulatory compliance certifications and identification, your Tripp Lite product has been assigned a unique series number. The series number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to the series number. The series number should not be confused with the marking name or model number of the product.
Tripp Lite follows a policy of continuous improvement. Product specifications are subject to change without notice.
1111 W. 35th Street, Chicago, IL 60609 USA
www.tripplite.com/support
