Service
Before Calling for Service
If you think your
If the problem persists, read the NORMAL OPERATING SOUNDS and TROUBLESHOOTING GUIDE section of this guide to help you quickly identify common problems, and possible causes and remedies. Most often, this will resolve the problem without the need to call for service.
If Service is Required
If you do not understand a troubleshooting remedy, or your product needs service, please visit
When you call, you will need your product Model and Serial Numbers. This information can be recorded inside the front cover of this guide. It also appears on the Model and Serial number plate located on the interior of your product or can be accessed through “Help” in the Customer Menu.
Replacement Parts
When you need replacement parts, always request genuine
Normal Operating Sounds
All models incorporate rigid foam insulated cabinets to provide high thermal efficiency and maximum sound reduction for its internal working components. Despite this technology, your model may make sounds that are unfamiliar.
Normal operating sounds may be more noticeable because of the unit’s environment. Hard surfaces such as furniture cabinets, wood, vinyl or tiled floors and paneled walls have a tendency to reflect normal appliance operating noises.
Listed below are common refrigeration components with brief description of the normal operating sounds they make. NOTE: Your product may not contain all the components listed.
•Compressor: The compressor makes a hum or pulsing sound that may be heard when it operates.
•Evaporator: Refrigerant flowing through an evaporator may sound like boiling liquid.
•Condenser Fan: Air moving through a condenser may be heard.
•Automatic Defrost Drain Pan: Water may be heard dripping or running into the drain pan when the unit is in the defrost cycle.
•Solenoid Valves: An occasional clicking sound may be heard as solenoid valves are operated.
Troubleshooting Guide
!DANGER
ELECTROCUTION HAZARD. Never attempt to repair or perform maintenance on the unit until disconnecting the main electrical current.
Troubleshooting - What to check when problems occur:
Problem | Possible Cause and Remedy |
|
|
Digital Display | Ensure electric current is connected to the unit. |
and Light Do | If the unit is cooling, it may be in Sabbath mode. (See |
Not Work. | PRODUCT OPERATION) |
|
|
Interior Light | If the unit is cooling it may be in Sabbath mode, or |
Does Not | manually set to off. (See PRODUCT OPERATION) |
Illuminate. |
|
|
|
Light Remains | Lighting may be set to On, reset to with door. (See |
on When Door | PRODUCT OPERATION) |
is Closed. |
|
|
|
Unit Develops | Frost on the rear wall is normal and will melt during |
Frost on | each off cycle. |
Internal | If there is excessive |
Surfaces. | manually defrost the unit. |
| Ensure the door is closing and sealing properly. |
| High ambient temperature and excessive humidity |
| can also produce frost. |
|
|
Unit Develops | The unit is exposed to excessive humidity, moisture |
Condensation | will dissipate as humidity levels increase. |
on External |
|
surfaces |
|
|
|
Digital Display | Ensure the unit is not in ‘Showroom Mode’. Press and |
Functions, But | hold the Power icon for five seconds to exit |
Unit Does Not | Showroom mode. Press the power button again to |
Cool. | resume normal operation. |
|
|
Digital Display | “Door” indicates the door may be opened too long, |
Shows an Error. | ensure the door is closing properly. For other error |
| codes contact |
|
|
Product is | Product in contact with the rear wall may freeze, |
Freezing. | ensure no product is touching the rear wall. |
| Adjust the temperature to a warmer |
| PRODUCT OPERATION) |
|
|
Product is Not | Air temperature does not indicate product |
Cold Enough. | temperature. |
| Adjust the temperate to a cooler |
| PRODUCT OPERATION) |
| Ensure unit is not located in excessive ambient |
| temperatures or in direct sunlight. |
| Ensure the door is closing and sealing properly. |
| Ensure nothing is blocking the front grille, found at |
| the bottom of the unit. |
| Ensure the condenser coil is clean and free of any dirt |
| or lint |
|
|
17 |