Troubleshooting
If your EXP370 Series cordless telephone is not performing to your expectations, please try these simple steps.
NOTE: Do not attempt to service this unit yourself. Servicing must be performed by qualified personnel.
Symptom | Suggestion |
|
|
The status LED won’t | • Make sure the AC adapter is plugged into the base and wall outlet. |
illuminate when the handset | • Make sure the handset is properly seated in the base. |
is placed in the base. | • Make sure that the charging contacts on the handset and on the |
| base are clean. |
The audio sounds weak | • Move the handset and/or base to a different location away from |
and/or scratchy. | metal objects or appliances and try again. |
| • Press channel to help eliminate background noise. |
Can’t make or receive calls. | • Check both ends of the telephone line cord. |
| • Make sure the AC adapter is plugged into the base and a wall |
| outlet. |
| • Disconnect the AC adapter for a few minutes, then reconnect it. |
| • Change the digital security code. (See page 7) |
| • Make sure that the handset is not too far from the base. |
Handset doesn’t ring or | • The |
receive a page. | for |
| • The handset may be too far away from the base. |
| • Place the base away from appliances or metal objects. |
| • Change the digital security code. (See page 7) |
Severe noise interference | • Keep the handset away from microwave ovens, computers, remote |
| control toys, wireless microphones, alarm systems, intercoms, room |
| monitors, fluorescent lights, and electrical appliances. |
| • Move to another location or turn off the source of interference. |
If you still have a problem | • Call our customer hotline at |
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