General problems | Possible solutions | |
A handset can make calls, | xxMake sure the ringer is turned on. | |
but it won’t ring. | xxMake sure Silent Mode is turned off (see p. 9). | |
A handset is not working. | xxCharge the battery for | |
xxCheck the battery connection. | ||
| ||
The phone keeps ringing | xxYou may have to change the line mode. | |
when I answer on an | ||
Contact Customer Service for instructions. | ||
extension. | ||
|
Audio issues | Possible solutions | |
Callers sound | xxMove the handset closer to the base or Range Enhancer. | |
xxKeep the handset’s battery fully charged. | ||
weak or soft. | ||
xxIncrease the earpiece volume. | ||
| ||
| xxCheck for interference from appliances (microwave | |
| ovens, TVs, etc.) or wireless devices (baby monitors, WiFi | |
There’s a lot of | equipment, etc.). Move the handset or base away from | |
noise or static | the interference source. | |
on the line | xxIf you use a telecoil hearing aid, turn on | |
| xxIf you have any service that uses the phone line, add a | |
| DSL or telephone line filter (see p. 14). |
Caller ID problems | Possible solutions |
Caller ID information | xxLet calls ring twice before answering. |
does not display. | xxMake sure your Caller ID service is active. |
Caller ID displays briefly | xxYou may have to change the line mode. |
and then clears. | Contact Customer Service for instructions. |
| Possible solutions | |
I can’t transfer calls. | xxReset the handset (see p. 14). | |
Two handsets can’t talk to a caller. | xxSee if any handset is in Privacy Mode. | |
A handset says Unavailable. | xxMove the handset closer to the base. | |
xxSee if any handset is in Privacy Mode. | ||
| ||
I can’t register a new handset. | xxReset the handset (see p. 14). | |
xxSee if you have 12 registered handsets. | ||
|
Voice mail issues | Possible solutions |
The new message icon doesn’t turn on | xxAdjust the Voice Mail Tone |
when I have new messages. | setting (see p. 12). |
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