Troubleshooting

Common Issues

If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem, please call our Customer Hotline (see the back cover for contact information).

 

 

When you have this

Try...

 

 

problem...

 

 

 

 

 

The charge LED won’t

• Checking the AC adapter connection (see page 8).

 

 

illuminate when the handset

 

 

Re-seating the handset in the cradle.

 

 

is placed in the cradle.

 

 

 

Troubleshooting

 

A single handset can’t make

• Checking the telephone cord connection. If Check TEL Line appears on the

 

handset display, the telephone cord may not be connected correctly (see page

 

 

No handsets can make or

10).

 

 

receive calls.

• Disconnecting the base AC adapter. Wait a few minutes, then reconnect it (see

 

 

 

page 8).

 

 

 

• Changing the dial mode (see page 12).

 

 

or receive calls (but other

• Moving the handset closer to the base.

 

 

• Resetting the handset (see page 51).

 

 

handsets can).

 

 

 

 

 

A handset can make calls,

 

 

 

but it doesn’t ring or receive

• Making sure the ringer isn’t turned off (see page 36).

 

 

a page.

 

 

 

 

• Checking the battery pack connection (see page 7).

 

 

A handset is not working.

• Charging the battery for 15-20 hours.

 

 

 

• Resetting the handset (see page 51).

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Uniden DECT1560 Series manual Troubleshooting, Common Issues, When you have this Try Problem