Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first. If these simple steps do not solve your problem, please call our Customer Hotline at
Symptom | Suggestion |
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|
The charge/in use LED or | • Make sure the AC adapter is plugged into the cradle and wall outlet. |
charge LED won't illuminate | • Make sure the handset is properly seated in the cradle. |
when the handset is placed in | • Make sure the charging contacts on the handsets are clean. |
the cradle. |
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The audio sounds weak and/or | • Move the handset and/or main base away from metal objects or appliances and try |
scratchy. | again. |
| • Press the select/channel key in the talk mode to help eliminate background noise. |
| • Make sure that the handset is not too far from the main base. |
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|
Can't make or receive calls. | • |
| • Check both ends of telephone line cord. |
| • Make sure the AC adapter is plugged into the main base and wall outlet. |
| • Disconnect the AC adapter for a few minutes, then reconnect it. |
| • Change the digital security code (see page 32). |
| • Make sure that the handset is not too far from the main base. |
| • Check the dialing mode used by your telephone company. |
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