Answering System Troubleshooting Chart

Problem

Suggestion

 

 

Answering System does not work.

Make sure that the Base Unit is

 

plugged in.

 

Make sure the Answering System is

 

turned on.

 

Press the RESET button to reset the

 

system after an AC line spike.

Answering System does not answer

Set the REC TIME/ANN-1switch in the

calls.

right-hand position.

 

The memory may be full. Delete

 

some or all of the saved messages.

Messages are incomplete.

The incoming messages may be too

 

long. Remind callers to leave a brief

 

message.

 

If you have Call Waiting, set the CPC

 

switch to OFF.

 

The memory may be full. Delete

 

some or all of the saved messages.

After a power failure, the OGM is

Check the battery backup, and

deleted.

replace the battery if necessary.

 

 

Message Counter LED flashes the

There has been a power failure and

letter P.

the battery backup has been

 

completely discharged. Replace the

 

battery, and press STOP to reset the

 

Answering System.

The BATTERY LED on the Base Unit

Replace the backup battery as soon

flashes.

as possible.

 

 

No sound on the Base Unit speaker

Adjust the volume control on the side

during call monitoring or message

of the Base Unit.

playback.

 

 

 

The Handset Receiver volume is not

Press the VOLUME/R. VOL key when

loud enough.

using the Handset to adjust the

 

volume.

Cannot access remote call-in features

Make sure you’re using the correct

from another touch-tone phone.

PIN number.

 

Make sure that the touch-tone phone

 

you’re using can transmit the tone for

 

at least two seconds. If it cannot, you

 

may have to change to another

 

phone.

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Uniden XCA4500 important safety instructions Answering System Troubleshooting Chart