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Contact 1.800.762.1142 for assistance. Do not return to place of purchase. | 11 |
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Troubleshooting
| Problem | Possible Cause | Prevention/Cure |
| Burner will not light using ignitor | Battery needs to be changed. | Replace the AA battery. (Follow assembly step for inserting |
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| battery. |
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| Wires or electrode covered with cooking residue. | Clean wire and/or electrode with rubbing alcohol. |
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| Electrode and burners are wet. | Wipe dry with cloth. |
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| Electrode cracked or broken - sparks at crack. | Replace electrode. |
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| Wire loose or disconnected. | Reconnect wire or replace electrode/wire assembly. |
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| Wire is shorting (sparking) between ignitor and electrode. | Replace ignitor wire/electrode assembly. |
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| Bad ignitor. | Replace ignitor. |
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| Burner will not light with match | No gas flow. | Check if LP gas tank is empty. If empty, replace or refill. If LP |
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| gas tank is not empty, refer to “Sudden drop in gas flow or |
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| reduced flame height”. |
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| Coupling nut and regulator not fully connected. | Turning the coupling nut about |
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| additional turn until solid stop. Tighten by hand |
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| tools. |
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| Obstruction of gas flow. | Clear burner tubes. Check for bent or kinked hose. |
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| Disengagement of burner to valve. | Reengage burner and valve. |
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| Spider webs or insect nest in venturi. | Clean venturi. |
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| Burner ports clogged or blocked. | Clean burner ports. |
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Sudden drop in gas flow or reduced flame height | Out of gas. | Replace or refill LP gas tank. |
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| Excess flow; safety device may have been activated. | Turn control knobs to “OFF”. Wait 30 seconds and light grill. If |
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| flames are still too low, reset the excessive flow safety device |
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| by turning control knobs “OFF” and LP gas tank valve to |
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| “CLOSED”. Disconnect regulator. Turn control knobs to “HIGH”. |
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| Wait 1 minute. Turn control knobs to “OFF”. Reconnect regulator |
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| and leak check connections. Slowly turn LP gas tank valve |
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| to “OPEN”. Wait 30 seconds and then light grill per lighting |
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| instructions. |
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Irregular flame pattern, flame does not run the full length | Burner ports are clogged or blocked. | Clean burner ports. |
| of burner. |
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| Flame is yellow or orange. | New burner may have residual manufacturing oils. | Burn grill for 15 minutes with the lid closed |
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| Spider webs or insect nest in venturi | Clean venturi. |
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| Food residue, grease or seasoning salt on burner. | Clean burner. |
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| Poor alignment of valve to burner venturi. | Assure burner venturi is properly engaged with valve. |
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| Flame blow out | High or gusting winds. | Do not use grill in high winds. |
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| Low on LP Gas. | Replace or refill LP gas tank. |
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| Excess flow valve tripped. | Refer to “Sudden drop in gas flow or reduced flame height”. |
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Grease buildup. | Clean grill. | |
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| Excess fat in meat. | Trim fat from meat before grilling. |
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| Excessive cooking temperature. | Adjust (lower) temperature accordingly. |
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| Persistent grease fire. | Grease trapped by food buildup around burner system. | Turn control knobs to “OFF”. Turn LP gas tank valve to |
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| “CLOSED”. Leave lid in closed position and let fire burn out. |
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| After grill cools, remove and clean all parts. |
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| Flashback (fire in burner tube(s)). | Burner and/or burner tubes are blocked. | Clean burner and/or burner tubes. |
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| Inside of lid is peeling (like paint peeling). | The lid is stainless steel, not painted. | Baked on grease buildup has turned to carbon and is flaking off. |
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| Clean thoroughly. |
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