Troubleshooting Guide

CAUSE

No sound

Not turned on

Low/dead battery

Poor battery contact

Battery upside down

Moda 13: Earmolds/ slim tubes/domes blocked with ear wax Moxi 13: Shells/domes blocked with ear wax

Plugged microphone protector

Not loud enough

Low volume

Low battery

Moda 13: Earmolds/ slim tubes/domes not inserted properly Moxi 13: Shells/domes not inserted properly

Change in hearing

Moda 13: Earmolds/ slim tubes/domes blocked with ear wax Moxi 13: Shells/domes blocked with ear wax

POSSIBLE REMEDY

Turn on

Replace battery

Consult your hearing healthcare professional

Insert battery plus (+) side up

Clean earmolds or slim tubes and domes. See “Cleaning your Hearing Instrument”. Consult your hearing healthcare professional.

Consult your hearing healthcare professional

Turn up volume; see hearing healthcare professional for models without a manual volume control or if problem persists.

Replace battery

See “Putting Your Hearing Instruments on Your Ears”. Reinsert carefully.

Consult your hearing healthcare professional

Clean shells and domes. See “Cleaning your Hearing Instrument”. Consult your hearing healthcare professional.

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Unitron Hearing Aid Moda 13, Moxi 13 manual Troubleshooting Guide, Cause