Troubleshooting Guide
CAUSE
No sound
•Not turned on
•Low/dead battery
•Poor battery contact
•Battery upside down
•Moda 13: Earmolds/ slim tubes/domes blocked with ear wax Moxi 13: Shells/domes blocked with ear wax
•Plugged microphone protector
Not loud enough
•Low volume
•Low battery
•Moda 13: Earmolds/ slim tubes/domes not inserted properly Moxi 13: Shells/domes not inserted properly
•Change in hearing
•Moda 13: Earmolds/ slim tubes/domes blocked with ear wax Moxi 13: Shells/domes blocked with ear wax
POSSIBLE REMEDY
•Turn on
•Replace battery
•Consult your hearing healthcare professional
•Insert battery plus (+) side up
•Clean earmolds or slim tubes and domes. See “Cleaning your Hearing Instrument”. Consult your hearing healthcare professional.
•Consult your hearing healthcare professional
•Turn up volume; see hearing healthcare professional for models without a manual volume control or if problem persists.
•Replace battery
•See “Putting Your Hearing Instruments on Your Ears”. Reinsert carefully.
•Consult your hearing healthcare professional
•Clean shells and domes. See “Cleaning your Hearing Instrument”. Consult your hearing healthcare professional.
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