28 Model 6753i RP Phone Installation Guide
Troubleshooting Solutions

Troubleshooting Solutions

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone
and handset. See the section "Connecting a Handset or Headset" on
page9 for information.

Why is my speakerphone not working?

If you press the Speaker/Headset key and the speaker light flashes
and you do not hear dial tone, the Set Audio option has been used to set up
the phone for headset use; press Speaker/Headset a second time. If
the light goes out, the phone is set up to be used only with a headset or
handset. If the light stays on steady and you hear dial tone, you can
alternate between the speakerphone and the headset by pressing Speaker/
Headset . See the section, "Set Audio" on page 19 for instructions on
how to change the Set Audio feature.

Why is my display blank?

Ensure that power is being provided to your phone. If your Network does
not provide Inline power over Ethern et, you can obtain an additional
accessory, the a PoE inline power injector, to provide power over
Ethernet locally to your phone. See the section "Connecting to the
Network and to Power" on page8 for details.

Why can I only see 1 option when the installer or user guide says

there are more?

The telephone screen will only show 1option at a time. To see more, press
the down arrow button .

Why does the telephone wobble?

Make sure the cords are routed properly through the back of the phone, as
indicated in the section, "Connecting a Handset or Headset" on page9.
Check that the leg stands have been properly snapped into place. Since the
legs can be oriented in two different ways and in two different positions to
offer four different phone viewing angles, check that both legs are oriented
in the same direction and in the same position on either side of the phone.

What is a programmable key?

There are 6 top hard keys (programmable up to 6 functions), located at the
top of the front panel. These are keys that you can set to perform specific
functions and access enhanced services provided by third parties (for
example, XML applications). See the section "Programmable keys" on
page22 or refer to your Aastra Model 6753i RP User Guide. for more
information.