Valcom VIP-800 TECHNICAL ASSISTANCE, PROBABLE, Valcom, Inc, Roanoke, VA, 5614 Hollins Road, Repair & Return Dept, TABLE 1: TROUBLESHOOT, VALCOM LIMITED WARRANTY

TECHNICAL ASSISTANCE

When trouble is reported, verify power is being supplied to the unit and there are no broken connections. Check voltages for proper polarity to the one-way amplified speakers. Table 1 identifies symptoms of some possible problems with solutions. If a spare unit is available, substitute a spare unit for the suspected defective unit.

Assistance in troubleshooting is available from the factory. Call (540) 563-2000 and ask for Technical Support, or call (540) 767-1555 for Valcom 24-hour Faxback System or via email at support@voip.valcom.com.

When requesting assistance, you should include all available information. It is strongly suggested that you go to the web site and follow the trouble resolution procedure at http://voip.valcom.com.

Valcom equipment is not field repairable. Valcom, Inc. maintains service facilities in Roanoke, VA. Should repairs be necessary, attach a tag to the unit clearly stating your company name, address, phone number, contact person and the nature of the problem. Send the unit to:

Valcom, Inc.Repair & Return Dept.5614 Hollins RoadRoanoke, VA 24019-5056

			TABLE 1: TROUBLESHOOT
	SYMPTOM		PROBABLE
1.	No output to speakers	A.	Check for the presence of au
			during a page using a test se
			information.
		B.	Check the DC voltage at the o
2.	No music output	A.	Using a test set, check for m
		B.	Check that speakers are con

VALCOM LIMITED WARRANTY

Valcom, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normal use and service for a period of one year from the date of shipment. The obligation under this warranty shall be limited to the replacement, repair or refund of any such defective device within the warranty period, provided that:

1.inspection by Valcom, Inc. indicates the validity of the claim;

2.the defect is not the result of damage, misuse or negligence after the original shipment;

3.the product has not been altered in any way or repaired by others and that factory sealed units are unopened (A service charge plus parts and labor will be applied to units defaced or physically damaged);

4.freight charges for the return of products to Valcom are prepaid;

5.all units ‘out of warranty’ are subject to a service charge. The service charge will cover minor repairs (Major repairs will be subject to additional charges for parts and labor).

This warranty is in lieu of and excludes all other warranties, expressed or implied, and in no event shall Valcom, Inc. be liable for any anticipated profits, consequential damages, loss of time or other losses incurred by the buyer in connection with the purchase, operation or use of the product.

This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged condition, the carrier should be notified immediately. Claims for such damage should be filed with the carrier involved in accordance with the F.O.B. point.

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