Troubleshooting
Before requesting service on your Verilux® lamp, please read the following:
•Make sure all power connectors, cords and plugs are inserted fully and securely.
•Be sure the bulb is securely seated in the socket (see page 9).
•Make sure there is power to the wall outlet or try another outlet – one that is not connected to a dimmer.
PROBLEM | CHECK | SOLUTION | |
| Has the plug come | Insert plug securely into wall outlet. | |
| loose? |
| |
Light Won’t | Is the bulb old? | Check bulb for blackening/darkening at bottom of spiral where it joins the | |
Come On |
| base (an indicator of bulb life) and replace bulb. | |
|
|
| |
| Is the bulb connected | Be sure the bulb is securely seated into socket, repeat the bulb | |
| securely into socket? | installation process. | |
| Is the bulb new? | Sometimes when a new bulb is turned on for the first time the tube will | |
Blackening/Darkening |
| darken, but this will fade after a few minutes. | |
Is the bulb old? | With older bulbs, darkening of the tube indicates end of bulb life (this | ||
at Ends of Bulb |
| doesn’t affect operation except to reduce the amount of light available | |
|
| since the phosphor in that area has become inactive). Bulb replacement | |
|
| is recommended. | |
| Has the plug come | Insert plug securely into wall outlet. | |
| loose? |
| |
|
|
| |
Light Flickers | Is the bulb connected | Be sure the bulb is securely seated into the socket, repeat the bulb | |
securely to the socket? | installation process. CAUTION: DISCONNECT LAMP FROM OUTLET | ||
| |||
|
| PRIOR TO REPEATING THE BULB INSTALLATION PROCESS. | |
| Is the lamp connected | Connect lamp plug only to wall outlet without dimmer switch. | |
| to a dimmer switch? |
|
Care and Cleaning
Your Verilux lamps are made from high quality materials that will last for many years with a minimum of care.
Clean only with a soft dry cloth – DO NOT USE SOLVENTS OR CLEANERS CONTAINING ABRASIVES OR AMMONIA.
WARNING: To prevent risk of shock or personal injury when cleaning lamp, make sure you have turned off and unplugged the lamp, and allow sufficient time for the bulb to cool.
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