Vivotek VS3100P manual Frequently asked questions

B. Frequently asked questions

Q What if I forget my password?

A After the Administrator's password is assigned, every access to the Video Server needs authentication. If you are one of the managed users, you have to ask the Administrator for the password. If you are the Administrator, there is no way to recover the root password except for restoring factory default. Refer to Appendix A for the procedures.

Q Why can I not watch video from the Video Server after it is authenticated? A There are many possible scenarios regarding this problem,

1.If you have just installed the Video Server and are unable to watch the video, check if the heartbeat LED is blinking or the lens cap is removed. If the heartbeat LED is dim, perform the software installation again.

2.If the Video Server is well installed and you are accessing the Video Server for the first time using Internet Explorer, adjust the security level of Internet Explorer to allow installation of plug-ins.

3.If the problem still exists after adjusting, and the message over the image window is showing "connecting", the network traffic may be too crowded.

Q What is the plug-in for?

AThe plug-in provided by the Video Server is used to display motion pictures and audio in Internet Explorer. If your system does not allow installation of any plug-in software, the security level of the web browser may need to be lowered. It is recommended that you consult your network supervisors in your office regarding adjustment of the security level. Software installation may be regulated in some offices.

Q Why is the timestamp different from the system time of my PC or notebook?

A The timestamp is based on the system time of the Video Server. It is maintained by a real-time clock inside and can be automatically synchronized with the time server if the Video Server is connected to the Internet and the function is enabled. Differences of several hours may result from the time zone setting.

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