HELP TOPICS
• Ensure the power cord is securely connected to a working electrical outlet.
There is no power. • Press the Power/Standby button on the remote or touch the Power/Standby control on the Player..
• Try plugging the power cord into a different electrical outlet.
Nothing happens when I press buttons on the remote.
•Place new batteries in the remote. Ensure the batteries are inserted correctly.
•Ensure no objects are blocking the front of the 3D
•When using the remote, point it directly at the 3D
•If you see 
, the action you are trying to perform is not allowed by the Player or disc.
My
disc does not play. • If you are using parental controls, the disc may not play. See Using Parental Controls in the User Guide.
•Unplug the modem/router and the Player. Wait 10 seconds, then turn them back on.
I cannot connect the • See Connecting to Your Network in the User Guide.
Player to my network. • Ensure the ethernet cable is securely connected to both the Player and your modem/router.
•Refer to your modem/router user guide.
•Ensure you have a 3D TV with matching 3D glasses, a
movies in 3D. • Charge or replace the battery in your
•Ensure your 3D TV is in 3D mode, and that the movie you are playing is a
The picture quality seems low.
•Connect the Player to your TV using an HDMI cable for the best picture quality.
•Connect the Player to an HDTV capable of displaying 720p or 1080p for the best picture quality.
•Ensure the cables connecting the Player to your TV are securely connected.
•Watch
•To view streaming video (Netflix, VUDU), a
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| • If you experience issues with Netflix, Pandora, or VUDU services, please contact: |
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| The Internet Apps are | Netflix: | www.netflix.com/help or |
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| not working. | Pandora: | www.pandora.com/support |
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| VUDU: | www.VUDU.com/support or |
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