Maintenance & Troubleshooting
VIZIO Remote Control Precautions
•The remote control should be kept dry and away from heat sources. Avoid humidity.
•If the Component responds erratically to the remote control or does not respond at all, check the battery If the battery is low or exhausted, replace it with a fresh battery.
•When not using the remote control for a long period of time, remove the battery.
•Do not take the battery apart, heat it, or throw it into a fire.
•Do not subject the remote control to undue physical stress, such as striking or dropping it.
Cleaning the Remote Control
1.Use a soft cloth for cleaning.
2.If the remote control is seriously contaminated, use a soft cloth moistened with diluted neutral cleaner to clean the display. Wring water out of the cloth before cleaning to prevent water from penetrating into the housing.
Troubleshooting
1.Remote control does not work with my TV:
•oint the remote control directly at the remote sensor on your TV.
•Remove any obstacles between the remote control and the remote sensor.
•Replace old batteries with new batteries.
•Press the TV button on the top of the remote to return to the TV mode.
2.The remote control is not working with my devices.
•Move closer to the device.
•Point the remote control directly at the remote sensor on your device.
•Remove any obstacles between the remote control and the remote sensor.
•Replace old batteries with new batteries.
•Make sure you have pressed the correct device button at the top of the remote.
3.The remote control does not work with my device after programming it.
•Set the remote control code correctly. If the code that is listed first for your device does not work, try all the codes for your device in the order in which they are listed in the supplied Code List.
Telephone & Technical Support
Products are often returned due to a technical problem rather than a defective product that may result in unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem over the phone. For more information on warranty service or repair, after the warranty period, please contact our Support Department at the number below. Customer support and quality service are integral parts of VIZIO’s commitment to service excellence.
For technical assistance contact our VIZIO Technical Support Department via email or phone. Email: techsupport@vizio.com (877) 698-4946 Fax: (949) 585-9563 Hours of operation: Monday - Friday: 6 am to 9 pm Saturday – Sunday: 8 am to 4 pm Please have your VIZIO model number, and date of purchase available before you call VIZIO.
VIZIO
39 Tesla
Irvine, CA 92618, USA Web: www.vizio.com
ONE YEAR LIMITED WARRANTY
Covers units purchased as “new” in United States and Puerto Rico Only.
VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and workmanship for a period of one year of non-commercial usage and ninety (90) days of commercial use. If a Product covered by this warranty is determined to be defective within the warranty period, VIZIO will either repair or replace the unit at its sole option and discretion. To obtain warranty service, contact VIZIO Technical Support via email: TechSupport@VIZIO.com or via phone at 877 MY VIZIO (877.698.4946) from 6:00AM to 9:00PM Monday through Friday and 8:00AM to 4:00PM Saturday and Sunday, Pacific Time, or visit www.VIZIO. com. PRE-AUTHOIRZATION MUST BE OBTAINED BEFORE SENDING A UNIT TO A VIZIO SERVICE CENTER. Proof of purchase in the form of a purchase receipt or copy thereof is required to show that the Product is within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new or recertified at VIZIO’s option and sole discretion. Replacement parts and units are warranted for the remaining portion of the original warranty or for ninety
(90)days from warranty service or replacement, whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for transportation costs to the service center, but VIZIO will cover return shipping to the customer.
PRE-AUTHORIZATION IS REQUIRED BEFORE SENDING ANY UNIT IN FOR WARRANTY SERVICE. All Product returns to VIZIO’s service center must utilize either the original blister pack and shipping material or packaging that affords an equal degree of protection. VIZIO Technical Support will provide instructions for packing and shipping the covered Product to the VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and workmanship. This warranty does not cover, for example: cosmetic damage, normal wear and tear, improper operation, improper voltage supply, signal issues, damage from shipping, acts of God, any type of customer misuse, modification or adjustments, as well as installation and set-up issues or any repairs attempted by anyone other than by a VIZIO authorized service center. Products with unreadable or removed serial numbers or requiring routine maintenance are not covered. This one year limited warranty does not cover Products sold “AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized reseller. THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE DEVICE. VIZIO SHALL NOT BE RESPONSIBLE
FOR LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. CHECK www.VIZIO.com
FOR THE MOST CURRENT VERSION.
THE TRADEMARKS SHOWN HEREIN ARE THE PROPERTY OF THEIR RESPECTIVE OWNERS; IMAGES USED ARE FOR ILLUSTRATION PURPOSES ONLY. VIZIO, THE V LOGO AND WHERE VISION MEETS VALUE AND OTHER VIZIO TRADEMARKS ARE THE INTELLECTUAL PROPERTY OF VIZIO INC. PRODUCT SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE. © 2010 VIZIO INC. ALL RIGHTS RESERVED.
