Answering system operation
Answering system and voicemail indicators
Your telephone has separate indicators for two different types of voice messages: those left on its
•If XX NEW MESSAGES and 
display on the handset and the message window on the telephone base flashes, there are new messages recorded on the 
/PLAY/STOP on the telephone base (page 42) to listen.
•If NEW VOICEMAIL and 
display on the handset, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, you typically dial an access number provided by your telephone service provider, followed by security code or PIN.
Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.
To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service.
Using the answering machine and voicemail together
You can also use your telephone answering system and voicemail together by setting your
Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.
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