VTech CS6429-4, CS6429-3, CS6428-2 OUT of Range or no PWR AT Base shows in the handset screen

Appendix

Troubleshooting

OUT OF RANGE OR NO PWR AT BASE shows in the handset screen.

•The handset may be out of range. Move it closer to the telephone base.

•Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.

•Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and reinstall the battery. Place the handset in the telephone base and allow up to one minute for the handset and telephone base to synchronize.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

NEW VOICEMAIL and show on the display and I don’t know why.

•Your telephone has voicemail indication that is separate from the built-in answering system. If NEW VOICEMAIL and appear on the display, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (see Answering system new message indication on page 40). If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access your voicemail.

The answering system does not answer after correct number of rings.

•Make sure the answering system is on. When the answering system is on, ANS ON should show on the handset and the /ANSWER ON/OFF light is lit on the telephone base (see Answer on/off on page 35).

•If toll saver is selected, the number of rings changes to two when there are new messages (see Number of rings on page 37).

•If the memory is full or the answering system is off, the answering system answers after 10 rings. In some cases, the answering system is affected by the ringing system used by the telephone service provider.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (see Answering system new message indication on page 40). To get help with your voicemail settings, contact your telephone service provider.

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