Troubleshooting

If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at 1-800-595-9511.. In Canada, call VTech Telecommunications Canada Ltd.. at 1-800-267-7377..

Problem

Suggestion

My phone doesn’t

• Make sure the power cord is plugged in..

work at all..

• Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall

 

jack..

 

• Charge the battery in the handset for 18 hours.. For optimum daily performance, return the

 

handset to its base when not in use..

 

• Reset the base.. Unplug the unit’s electrical power.. Wait for 15 seconds then plug it back in..

 

Allow up to one minute for the handset and base to reset..

 

• You may need to purchase a new battery, please refer to the Batteries section of this

 

user’s manual..

I cannot get a dial

• First try all the suggestions above..

tone..

• Move the handset closer to the base.. You might have moved out of range..

 

• Your line cord might be malfunctioning.. Try installing a new line cord..

 

• If the previous suggestions don’t work, disconnect the base unit from the telephone jack and

 

connect a different phone.. If there is no dial tone on that phone either, the problem is in your

 

wiring or local service.. Contact your local telephone company..

www.vtechphones.com

ADDITIONAL INFO 35

Additional Information

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VTech Ia5854 manual Troubleshooting, Problem Suggestion