Worldwide Limited Warranty
General Terms
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, VUZIX MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. VUZIX EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.
This Limited Warranty applies to the VUZIX branded hardware products sold by or leased from VUZIX Corporation, its worldwide subsidiaries, affiliates, authorized resellers, or country distributors (collectively referred to in this Limited Warranty as “VUZIX”) with this Limited Warranty. This Limited Warranty is applicable in all countries and may be enforced in any country where VUZIX or its authorized service providers offer warranty service subject to the terms and conditions set forth in this Limited Warranty. However, warranty service availability and response times may vary from country to country and may also be subject to registration requirements in the country of purchase.
VUZIX warrants that the VUZIX hardware product and all the internal components of the product that you have purchased or leased from VUZIX are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from VUZIX. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving warranty service. You are entitled to warranty service according to the terms and conditions of this document if a repair to your VUZIX branded hardware is required within the Limited Warranty Period. This Limited Warranty extends only to the original purchaser or lessee of this VUZIX branded product and is not transferable to anyone who obtains ownership of the VUZIX branded product from the original purchaser or lessee.
VUZIX products are manufactured using new materials or new and used materials equivalent to new in performance and reliability. Spare parts may be new or equivalent to new. Spare parts are warranted to be free from defects in material or workmanship for thirty (30) days or for the remainder of the Limited Warranty Period of the VUZIX hardware product in which they are installed, whichever is longer.
During the Limited Warranty Period, VUZIX will repair or replace the defective component parts or the hardware product. All component parts or hardware products removed under this Limited Warranty become the property of VUZIX. The replacement part or product takes on either the Limited Warranty status of the removed part or product or the thirty (30) day limited warranty of the spare part. In the unlikely event that your VUZIX product has a recurring failure, VUZIX, at its discretion, may elect to provide you with a replacement unit of VUZIX’s choosing that is at least equivalent to your VUZIX branded product in hardware performance. VUZIX reserves the right to elect, at its sole discretion, to give you a refund of your purchase price or lease payments (less interest) instead of a replacement. This is your exclusive remedy for defective products.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE, FLASH MEMORY, OR OTHER STORAGE DEVICES, WHERE APPLICABLE, AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. VUZIX IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. VUZIX IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY VUZIX WHEN THE PRODUCT IS MANUFACTURED.
VUZIX does not warrant that the operation of this product will be uninterrupted or error-free. VUZIX is not responsible for damage that occurs as a result of your failure to follow the instructions that came with the VUZIX branded product. This Limited Warranty does not apply to expendable parts. This Limited Warranty does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result
of accident, misuse, abuse, or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by the use of parts not manufactured or sold by VUZIX; or (d) by modification or service by anyone other than (i) VUZIX, (ii) a VUZIX authorized service provider, or (iii) your own installation of end-user replaceable VUZIX or VUZIX approved parts if available for your product in the servicing country.
These terms and conditions constitute the complete and exclusive warranty agreement between you and VUZIX regarding the VUZIX branded product you have purchased or leased. These terms and conditions supersede any prior agreements or representations-including representations made in VUZIX sales literature or advice given to you by VUZIX or an agent or employee of VUZIX - that may have been made in connection with your purchase or lease of the VUZIX branded product. No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of VUZIX.
