Operating Instructions and Parts Manual

Troubleshooting Chart - CSECAP40, CSECAP50

Symptom

Possible Cause(s)

Corrective Action

 

 

 

Pump will not start or run

1. Water level too low

1. “Switch-Genius” water sensor will not turn pump on unless

 

water is within 1 inch of the top of the sensor.

2. Blown fuse or tripped circuit

2. If blown, replace with proper sized fuse or reset breaker

breaker

 

3. Low line voltage

3. If voltage is under recommended minimum, check wiring

 

size from the main switch on property. If OK, contact

 

power company.

4. Defective motor

4. Return for service or replace motor

5. Defective “Switch-Genius”

5. Replace “Switch-Genius”

6. Impeller (pump filled with

6. If impeller will not turn, remove housing and remove

debris)

debris

7. Insufficient liquid level

7. Make sure liquid level is at least 11" from the basin floor

Pump starts and stops too often

1. Backflow of water from piping

1. Install check valve

2. Dirty “Switch-Genius” water

2. Reposition pump, clean sensor face (Figure 3B).

sensor

 

3. Check valve not installed or

3. Remove and examine check valve for proper installation

leaking

and free operation

4. Discharge head is less than

4. Recheck all sizing calculations to determine proper pump

manufacturer’s minimum

size

Pump shuts off and turns on independently of switch (trips thermal overload protection)

1. Excessive water temperature

1. Pump should not be used for water above 120°

 

 

 

 

Pump may start unexpectedly.

 

 

 

 

 

 

 

 

 

 

 

 

Disconnect power supply

 

 

 

 

 

 

 

 

 

before servicing

2. Low line voltage

2. If voltage is under recommended minimum, check wiring

 

 

size from the main switch on property. If OK, contact

 

 

power company

 

Pump operates noisily

1. Worn bearings

1. Return for service or replace

 

or vibrates excessively

2. Debris in impeller cavity or

2. Remove housing, clean impeller and/or replace broken

 

 

broken

impeller

 

 

3. Piping attachments to building

3. Replace portion of discharge pipe with flexible connector

 

 

structure too rigid or too loose

 

 

 

 

 

 

Pump will not shut off

1. Defective “Switch-Genius” switch

1. Replace “Switch-Genius” switch

 

 

2. Restricted discharge (obstruction

2. Remove pump and clean pump & piping

 

 

in piping)

 

 

 

3. Excessive inflow or pump not

3. Recheck all sizing calculation to determine proper pump

 

 

properly sized for application

size

 

 

 

 

 

Pump operates but

1. Low line voltage

1. If voltage is under recommended minimum, check wiring

 

delivers little or no

 

size from the main switch on property. If OK, contact

 

water

 

power company

 

 

2. Debris caught in impeller or

2. Remove, clean and check for tightness

 

 

discharge

 

 

 

3. Worn or defective pump parts or

3. Replace worn parts or entire pump. Clean parts if required

 

 

plugged impeller

 

 

 

4. Pump running backwards

4. Check rotation. (CCW from bottom) Return if CW

 

 

5. Pump not properly sized for

5. Recheck all sizing calculations to determine proper pump

 

 

application

size

 

 

6. Check valve stuck closed or

6. Remove and examine check valve for proper installation

 

 

installed backwards

and free operation

 

 

7. Shut off valve closed

7. Open valve

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