TROUBLESHOOTING

Problem

Check

Cure

Burners burn with a yellow or orange flame, in conjunction with the smell of gas.

Inspect Spider/Insect Screens for possible obstructions. (Blockage of holes.)

Clean Spider/Insect

Screens. (See Section

"Annual Maintenance".)

Burner does not light, or flame is low in HIGH position.

Is natural gas supply on ?

Turn on natural gas supply.

 

 

Does the Front burner light with a

If you can light the Front

match?

burner with a match, then

 

check the Crossover

 

Ignition System.

 

 

Were natural gas lines purged? (Air removed)

Purge the natural gas lines. See Step “Purge air from gas lines.”

Experiencing flare-ups:

Are you preheating barbecue in the

All burners on high for 10

 

prescribed manner?

to 15 minutes for

 

 

preheating.

 

Are the cooking grates and

Clean thoroughly. (See

 

Flavorizer Bars heavily coated with

Section "Periodic

 

burned-on grease?

Cleaning".)

 

 

 

CAUTION: Do not line the bottom tray with aluminum foil.

Is the bottom tray "dirty" and not

allowing grease to flow into catch Clean bottom tray. pan?

Burner flame pattern is erratic. Flame is low

Are burners clean?

Clean burners. (See

when burner is on HIGH. Flames do not run

 

Section "General

the whole length of the burner tube.

 

Maintenance".)

 

 

 

Inside of lid appears to be “peeling.”

The lid is porcelain-on-steel, not

Clean thoroughly. (See

(Resembles paint peeling.)

paint. It cannot “peel.” What you are

Section "Periodic

 

seeing is baked on grease that has

Cleaning".)

 

turned to carbon and is flaking off.

 

 

THIS IS NOT A DEFECT.

 

 

 

 

If problems cannot be corrected by using these methods, please contact Weber-Stephen Customer Service.

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Weber Genesis Silver B Gas Grill, 55159 Burner does not light, or flame is low in High position, Experiencing flare-ups