18
TROUBLESHOOTING
!WARNING: Turn off the fireplace completely and let cool before servicing.
OBSERVED PROBLEM |
| POSSIBLE CAUSE | REMEDY | |
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| 1. Inspect the bulbs | |
| 1. | Bulb(s) are burnt out | inside the flame | |
Dim or no flame | generation cylinder | |||
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| drum and replace them | ||
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| if necessary | |
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Ember bed is not | 1. | Bulb(s) are burnt out | 1. Inspect the ember | |
glowing or dimming |
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| bed bulbs and replace | |
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| them if necessary | |
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No warm air is coming | 1. | Room temperature is | 1. Set heater to a | |
out of the heater. Heat | higher than the heater | higher temperature | ||
doesn’t turn on when it | setting (if it is set to LO or | setting (MED or HI) | ||
is set to Low setting. | MED) |
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| 1. | Fireplace has | 1. Unplug the unit, | |
Fireplace turns off and will | overheated and safety | allow heater to cool for | ||
not turn on | device has caused the | 10 minutes, then plug it | ||
| thermal switch to | back in | ||
| disconnect | 2. Reset house circuit | ||
| 2. | House circuit breaker | breaker | |
| has tripped |
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Fireplace will not come | 1. | Fireplace is not | 1. Check plug and plug | |
on when switch is flipped | plugged into an electrical | it in | ||
to ON | outlet | 2. Unplug the unit, | ||
| 2. | Fireplace has | allow heater to cool for | |
| overheated and safety | 10 minutes, then plug it | ||
| device has caused the | back in | ||
| thermal switch to |
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| disconnect |
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Remote control does not | 1. | Low batteries | 1. Replace AA batteries | |
work | in remote control | |||
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