AT&T E5640 Troubleshooting, Problem, Suggestion, Make sure the answering system is turned on

Troubleshooting

Problem	Suggestion
The answering	• Make sure the answering system is turned on.
system does not	When the answering system is on, the red light
record message	on the ANSWER ON/OFF key is lit.
	• Make sure the Announcement only feature is off.
	• The memory is full. Delete some of the existing
	messages from the system.
The messages	• If a caller leaves a very long message, part of it
	may be lost when the system disconnects the
on the
	call after four minutes.
answering
	• If the caller pauses for more than seven
system are
	consecutive seconds, the system stops
incomplete
	recording and disconnects the call.
	• If the memory on the system becomes full during
	a message, the system stops recording and
	disconnects the call.
	• If the caller's voice is very soft, the system may
	stop recording and disconnect the call.
The messages	• Press ^ VOLUME on the side of the handset
on the system	or ^V VOLUME on the telephone base to
are very difficult	increase the speaker volume.
to hear
The answering	• Make sure your Remote access code is correct.
system does	• Make sure you are calling from a touch-tone
not respond	telephone. When dialing a number, you should
to remote	hear tones. If you hear clicks, then it is not a
commands	touch-tone telephone and cannot activate the
	answering system.
	• The answering system may not detect the
	Remote access code when your announcement
	is playing. Wait until the announcement is over
	before entering the code.
	• There may be interference on the telephone line
	you are using. Press the dial pad keys firmly
	when dialing.
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