Frequently Asked Questions
Q:What other media formats can the Digital Photo Frame support? Why will it not play all images or movie files?
A:The Digital Photo Frame will support JPEGs and AVI Motion JPEGs taken from a digital camera. The Digital Photo Frame may not read all images or video files downloaded from the Internet. Many of the video formats downloaded from the Internet are not supported as well.
Q:I have a memory card in the Digital Photo Frame, but it’s not reading the
card. What should I do?
A:First, make sure that you are using a memory card that is supported by the Digital Photo Frame. Second, ensure that the memory card is inserted all the way into the correct slot. Third, press the Menu button until you reach the Card Select page. If the memory card is properly inserted into the slot, that memory card icon will be highlighted.
Note: Some digital cameras save images into
Q:Why do some pictures load faster than others?
A:Higher resolution pictures load slower. Using a lower resolution when taking pictures will speed up loading time.
Q:If I have a card inserted into the frame, but I want to run the Slide Show with
pictures in the internal memory, what should I do?
A:Go to the Card Select page and select
Q:How do I rotate portrait photos to display correctly on the frame?
A:Rotate the images by using a computer. Portrait pictures must stand upright to allow the Photo Frame to detect it as a portrait pictures
Q:How many images can 16MB of Flash Memory hold?
A; To maximize the use of the internal flash memory, simply reduce the image size of your image to 640 x 480 for landscape images, and 480 x 640 for portrait images. Each file will be approximately 60KB, allowing you to fit over 200 photos into the internal memory.
For further questions or support, please call (866)
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