Frequently Asked Questions

What does NIAP Common Criteria validation to EAL 4 mean?

To learn more about NIAP Common Criteria and EAL 4, visit

http://www.niap-ccevs.org/cc-scheme/consumer-guidance.cfm.

What do I do if I find that the tamper-evident seals on the Switch have been removed or disrupted?

Please call Belkin Secure KVM Support at (800) 282-2355 immediately. The KVM Switch’s circuitry may have been compromised.

Where can I register my Switch?

You can register your Switch on the Web by directing your browser to: https://www.belkin.com/registration.

Where can I go to report a product issue?

You may call Belkin Secure KVM Support at (800) 282-2355 or direct your web browser to http://www.belkin.com/support/contact/email/technicalsupport/.

How does the Switch allow the user to switch between computers?

The Switch only supports one method of port selection. The user can access the desired computer by pushing the associated port selector.

How far can the Switch be from my computer?

The Switch can be located up to 15 feet (4.6m) away from your computer due to DVI- and USB-cable limitations.

Do I have to install software to use the Switch?

No, the Switch does not require any software to be installed on your computers.

Can I use the Switch with a computer that does not support USB?

No, the Switch only works with USB-capable computers.

Yes, the Switch requires a 5-volt DC, 3-Amp (minimum) power adapter in order to function properly.