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Frequently asked questions

This chapter lists the questions most frequently asked about the appliance.

If you cannot find the answer to your question, contact the Consumer

Care Center in your country.

Question

Answer

 

 

Why doesn’t the Sonicare

You may need to recharge the Sonicare. Charge the Sonicare for

toothbrush work?

at least 24 hours.

 

Make sure the Sonicare charger is plugged into a live electrical

 

outlet and not into an outlet controlled by a light switch.

 

You may need to reattach or replace the brush head.

Why do I feel a tickling sensation

You may experience a slight tickling/tingling sensation when you

when I use the Sonicare?

use Sonicare for the first time. As you become accustomed to

 

brushing with the Sonicare, this sensation diminishes.

Why is there a brief pause in the bristle motion while I’m brushing?

This is the Quadpacer feature reminding you to move to a new section of your mouth.This feature enables you to spend equal time brushing all areas of the mouth (see chapter ‘Using your Sonicare, section ‘Brushing instructions’).

The brush head chatters against my

To avoid this, keep the brush head properly oriented, with the

teeth. What can I do about this?

bristles placed on the gumline at a slight angle.

Why does the toothbrush seem

You may need to charge the Sonicare.

less powerful?

 

 

The Easy-start feature may be on. Deactivate the Easy-start

 

feature (see chapter ‘Features’).

 

You may need to replace the brush head.

Why doesn’t the mode

Brushing modes should be selected prior to turning on the

button work during brushing?

Sonicare.

Why doesn’t the UV sanitizer

You may need to plug the sanitizer into a live outlet..

light go on?

 

 

You may need to shut the sanitizer door.

 

You may need to replace the UV light bulb (see chapter

 

‘Replacement’).

Do I need a special charger if I

The travel charger, the deluxe charger and the sanitizer can be

travel with my Sonicare?

used at common worldwide voltages between 100-240V AC, at

 

either 50 or 60Hz. All you need is a simple plug adapter.

 

Travel tip:The Sonicare battery is designed to last up to 3 weeks

 

between charges.

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Philips HX6972/10, HX6950 manual Frequently asked questions