10
TROUBLESHOOTING

First try the solutions suggested here and possibly avoid the cost of a service call...

Washer wo n’t fill, rinse or wash

■Does the water level seem too low, or does the washer
appear to not fill completely?
The top of the agitator is much higher than the highest water
level. This creates a perception that the washer is not filling
completely. This is normal.
■Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is there power at the plug? Check electrical source or call
electrician.
Are the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Are the water inlet valve screens clogged?
Is the lid open?
The lid must be closed during operation. The washer will not
operate with the lid open.

Washer stops

■Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Are the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Are the water inlet valve screens clogged?
■Is there power at the plug?
Check electrical source or call electrician.
■Has a fuse blown or has the circuit breaker tripped?
If problem continues, call electrician.
■Are you using an extension cord?
Do not use an extension cord.
■Is the lid open?
The lid must be closed during operation. The washer will not
operate with the lid open.
■
Is the Cycle Selector Control knob lined up and pulled out?
Turn Cycle Selector Control knob to cycle and pull out to start
washer. If washer still doesn’t start, push knob back in, turn
slightly to the right and pull out again.
■Is the washer overloaded?
Wash smaller loads. See “Starting Your Washer” for
maximum load size.

Excessive sudsing

■Was the cycle interrupted and then CATALYST® Cleaning
Action selected?
The CATALYST® Cleaning Action should be started on a dry
load only. The CATALYST® Cleaning Action should not be
selected after the tub has started filling with water.
■
Did you select CATALYST
®
Cleaning Action and use a
hand-washing detergent?
Most detergents formulated for hand-washing are not meant
for the CATALYST
®
Cleaning Action. Use the Casual Permanent
Press cycle and the Delicates or Handwash/Wool setting on
the Fabric Select control if using a hand-wash detergent.

Washer wo n’t drain or spin

■Is the drain hose clogged, or the end of the drain hose
more than 96in. (244 cm) above the floor?
See “Installation Instructions” for proper installation of drain
hose.
■Is the lid open?
The lid must be closed during operation. The washer will not
operate with the lid open.
■
Is there excessive sudsing?
Always measure detergent. Follow manufacturer’s directions. If
you have very soft water, you may need to use less detergent.
Most detergents formulated for hand-washing are not meant
for the CATALYST® Cleaning cycle. Use the Casual Permanent
Press cycle and the Delicates or Handwash/Wool setting on
the Fabric Select control if using a hand-wash detergent.
■Is your voltage low?
Check electrical source or call electrician. Do not use an
extension cord.

Washer continues to fill or drain, or the cycle seems

stuck

■Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe?
The drain hose should be loose yet fit securely. Do not seal
the drain hose with tape. The hose needs an air gap. (See
“Installation Instructions.”)

Washer makes noise

■Is the load balanced and the washer level?
The wash load should be balanced. See “Starting Your
Washer” for maximum load size.
The washer must be level. The front feet should be properly
installed and the nuts tightened. Reset the rear leveling legs if
needed. (See “Installation Instructions.”)
Are the self-adjusting rear feet installed?