Off-taste or gray color in the ice (on some models)
■Are the plumbing connections new, causing discolored or
■Have the ice cubes been stored for too long? Throw away old ice and make a new supply.
■Has food in the refrigerator been wrapped properly? See “Refrigerator Features.”
■Do the freezer and ice bin need to be cleaned? See “Cleaning.”
■Does the water contain minerals (such as sulfur)? A filter may need to be installed to remove the minerals.
The divider between the two compartments is warm
The warmth is probably due to normal operation of the automatic exterior moisture control. If still concerned, call for service.
Temperature is too warm
■Are the air vents blocked in either compartment? This prevents the movement of cold air from the freezer to the refrigerator. Remove any objects from in front of the air vents. See “Ensuring Proper Air Circulation” for the location of air vents.
■Are the door(s) opened often? Be aware that the refrigerator will warm when this occurs. In order to keep the refrigerator cool, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed.
■Has a large amount of food just been added to the refrigerator or freezer? Adding a large amount of food warms the refrigerator. It can take several hours for the refrigerator to return to the normal temperature.
■Are the controls set correctly for the surrounding conditions? See “Using the Control(s),” depending on the model.
There is interior moisture buildup
■Are the air vents blocked in the refrigerator? Remove any objects from in front of the air vents. See “Ensuring Proper Air Circulation” for the location of air vents.
■Are the door(s) opened often? To avoid humidity buildup, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed. When the door is opened, humidity from the room air enters the refrigerator. The more often the door is opened, the faster humidity builds up, especially when the room itself is very humid.
■Is the room humid? It is normal for moisture to build up inside the refrigerator when the room air is humid.
■Is the food packaged correctly? Check that all food is securely wrapped. Wipe off damp food containers before placing in the refrigerator.
■Are the controls set correctly for the surrounding conditions? See “Using the Control(s),” depending on the model.
■Was a
The doors are difficult to open
■Are the gaskets dirty or sticky? Clean gaskets and the surface that they touch. Rub a thin coat of paraffin wax on the gaskets following cleaning.
The doors will not close completely
■Are food packages blocking the door open? Rearrange containers so that they fit more tightly and take up less space.
■Is the ice bin out of position? Push the ice bin in all the way.
■Are the crisper cover, pans, shelves, bins, or baskets out of position? Put the crisper cover and all pans, shelves, bins, and baskets back into their correct positions. See “Refrigerator Features.”
■Are the gaskets sticking? Clean gaskets and the surface that they touch. Rub a thin coat of paraffin wax on the gaskets following cleaning.
■Does the refrigerator wobble or seem unstable? Level the refrigerator. See “Door Closing.”
■Were the doors removed during product installation and not properly replaced? Remove and replace the doors according to “Refrigerator Doors,” or call a qualified service technician.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
Contact the dealer from whom you purchased the unit or a Whirlpool designated service company.
When asking for help or service, please provide a detailed description of the problem, your model’s complete model and serial numbers, and the purchase date. This information will help us to better respond to your request. You can find this information on the model and serial number label located on the inside wall of the refrigerator compartment.
If you need replacement parts
Look for quality replacement parts whenever you need a replacement part for your Whirlpool appliance.
To locate factory specified replacement parts in your area, contact the dealer from whom you purchased your unit or a Whirlpool designated service center.
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