If You Need Assistance Or Service This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell
you what to do if you still need assistance or service. When calling an authorized Whirlpool service
company for help or calling for service, please provide a detailed description of the problem, your
appliance’s complete model and serial numbers and the purchase date. (See page 2.) This
information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind.
Please check the chart below for problems you can fix. It could save you the cost of a service call.
NOTE:
If the power supply cord of this product is damaged, it must be replaced by a special
cord (part number 3361035) available from the dealer from whom you purchased the unit or an
authorized Whirlpool service company.
PROBLEM
Washer will
not fill
Washer does
not spin
Washer stops
during a cycle
POSSIBLE CAUSE
Power cord is not plugged into a
live circuit with proper voltage.
Household fuse has blown or
circuit breaker has tripped. A
time-delay fuse has not been
used.
Both hot and cold water faucets
are not open.
Water supply hoses are kinked.
Cycle control knob is not set or
pulled out.
Lid is open.
Power cord is not plugged into a
live circuit with proper voltage.
Household fuse has blown or
circuit breaker has tripped. A
time-delay fuse has not been
used.
Washer pauses briefly at differ-
ent times in each cycle. These
pauses are normal.
Power cord is not plugged into a
live circuit with proper voltage.
Household fuse has blown or
circuit breaker has tripped. A
time-delay fuse has not been
used.
SOLUTION
Firmly plug power cord into a live circuit
with proper voltage. Check circuit voltage
at your home’s fuse/circuit breaker box.
Replace fuse with a time-delay fuse of the
correct capacity. Reset circuit breaker.
Open both faucets.
Straighten hoses.
Set cycle control knob and pull out firmly.
Close lid firmly.
Firmly plug power cord into a live circuit
with proper voltage. Check circuit voltage
at your home’s fuse/circuit breaker box.
Replace fuse with a time-delay fuse of the
correct capacity. Reset circuit breaker.
Wait a minute to see if washer starts cycle
again.
Firmly plug power cord into a live circuit
with proper voltage. Check circuit voltage
at your home’s fuse/circuit breaker box.
Replace fuse with a time-delay fuse of the
correct capacity. Reset circuit breaker.
22