Whirlpool ETl4CC manual IfYouNeedServiceOrAssistance, Wesuggestyoufollow thesefivesteps

IfYouNeedServiceOrAssistance

Wesuggestyoufollow thesefivesteps:

1. Before calling for assistance...

Performance problems oflen result from little things you can find and fix yourself without tools of any kind.

If your refrigerator will not operate:

lIs the electric cord plugged into a live circuit with proper voltage? (See page 4.)

l Have you checked your home’s main fuses or circuit breaker box?

l Is the Temperature Control ON?

If there is a rattling or jingling noise or unfamiliar sounds:

lIs something on top of or behind the refrigerator making noise when the refrigerator is running?

If there is water in the defrost pan:

l This is normal in hot, muggy weather. The pan can even be half full. Make sure the refrigerator is level so the pan does not overflow.

If the light does not work:

l Have you checked your home’s main fuses or circuit breaker box?

lIs the power supply cord plugged into a live circuit with the proper voltage? (See page 4.)

If a bulb is burned out:

l See instructions for changing the light bulb on page 5. Use appliance bulbs only.

If the motor seems to run too much:

lIs the condenser free of dust and lint?

lOn hot days, or if the room is warm, the motor naturally runs longer.

lIf the door has been opened a lot, or if a large amount of food has been put in, the motor will run longer to cool down the interior.

Remember:

Motor running time depends on different things: number of door openings, amount of food stored, temperature of the room, setting of the controls. Your new refrigerator may be larger than your old one so it has more space to be cooled. It also has a regular freezer instead of a frozen food com-

partment. All this means better refrigeration and may require more running time than your old one.

2. If you need assistance:..

Call Whirlpool COOL-LINE@ service assistance telephone number. Dial free from anywhere in the U.S.:

1-800-253-1301

and talk with one of our trained consultants.

The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service companv in vour area.

3. If you need service’...

Whirlpool has a nationwide network of franchised

1 TECH-CARE@ Service Companies. TECH-CARE

1 A<&<E{E1 seiice technicians are trained to fulfill the product

warranty and provide after-warranty service, any- where in the United States. To locate TECH-CARE service in your area, call our COOL-LINE service assistance telephone number (see Step 2) or look in your telephone directory Yellow Pages under:

APPLIANCES“O”SEHoH)LD- - ELEtTmcALAPPUANCES-

MAJOR- BERWCE6REPAIR YWOR- REPAmllYG6PARTS

OR

WlS”lNGMACHINESDRVERB.

&lRONERS- SERWCING

WHlRLPOOLAPPLIANCES

FR&NCH,SEDTECH-SwiwCECARE

SERWCECOMPANlES

XYZSERWEco

123MLPLE 999-9994

4. If you have a problem’...

Call our COOL-LINE service assistance telephone number (see Step 2) and talk with one of our consultants, or if you prefer, write to:

Mr. Donald Skinner

Director of Customer Relations Whirlpool Corporation

2000 M-63

Benton Harbor, Ml 49022

Please include a daytime phone number in your correspondence.

5. If you need FSP@ replacement parts’...

FSP is a registered trademark of Whirlpool Corporation for quality parts. Look for this symbol of quality whenever you need a replacement part for your Whirlpool appliance. FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new Whirlpool appliance.

To locate FSP replacement parts in your area, refer to Step 3 above or call the Whirlpool COOL-LINE service assistance number in Step 2. ‘If you must call or write, please provide: model number, serial number, date of purchase, and a complete description of the problem. This infor- mation is needed in order to better respond to your request for assistance.

11