If You Need Assistance
Or Sewice
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM | POSSIBLE CAUSE |
Nothing will The power cord is not plugged
operateinto a live circuit with proper voltage.
Range is not properly connected to gas supply.
A household fuse has blown or a circuit breaker has tripped.
Controls are not set correctly.
The flow of combustion a&or ventilation air to the range is blocked.
The oven will not The Oven Temperature Control
operateis not turned to a temperature
setting.
Pilot is extinguished on standing pilot models.
Burner fails to The power cord is not plugged
lightinto a live circuit with proper voltage.
A household fuse has blown or a circuit breaker has tripped.
Burner ports are clogged.
Pilot is extinguished on standing pilot models.
Burner flames Burner ports are clogged. are uneven
Burner flames lift off ports, are yellow, or are noisy when turned off
SOLUTION
Plug the power cord into a live circuit with proper voltage. (See Installation Instructions.)
Contact an authorized Roper service technician to reconnect range to gas supply. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Reset controls, if needed.
Remove blockage to airflow to and around range.
Push in and turn the Oven Tempera- ture Control to a temperature setting.
Light pilot. (See “Lighting standing pilots” on page 11.)
Plug the power cord into a live circuit with proper voltage. (See Installation Instructions.)
Replace household fuse or reset circuit breaker. In case of prolonged power failure, manually light burners (see
page 8).
Clean with a straight pin (see pages 17 and 20).
Light pilot. (See “Lighting standing pilots” on page 11.)
Clean with a straight pin (see pages 17 and 20). If this fails, call an authorized Roper service technician for service.
Contact an authorized Roper service technician to check air/gas mixture.