REQUESTINGASSISTANCEORSERVICE
To avoid unnecessary service calls, please check “Troubleshooting” on pages
IFYOUNEEDASSISTANCEORSERVICE
Call our Consumer Assistance Center toll free at
wassist you. When calling:
wPlease know the purchase date, and the complete model and serial number of your appliance (see page 2). This information will help us better respond to your request.
Our consultants provide assistance with:
0 Features and specifications on our full line of appliances
0 Installation information
0 Use and maintenance procedures
lAccessory and repair parts sales l
lSpecialized customer assistance (Spanish speak- ing, hearing impaired, limited vision, etc.)
lReferrals to local dealers, service companies, and repair parts distributors
To locate an authorized servicer in your area, you can also look in your telephone directory Yellow Pages.
I
!FYOUNEEDREPLACEMENTPARTS
If you need to order replacement parts, we recommend that you only use FSP@factory authorized parts. FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new ROPER@appliance.
To locate FSP replacement parts in your area, call our Consumer Assistance Center telephone number or your nearest authorized service center.
FORFURlHERASSISTANCE
If you need further assistance, you can write to us with any questions or concerns at:
Roper Brand Home Appliances
Consumer Assistance Center c/o Correspondence Dept.
2000 North
Benton Harbor, Ml
Please include a daytime phone number in your correspondence.
If the dealer, authorized servicer, and Roper Brand Appliance warrantor have failed to resolve your problem, you can contact the Major Appliance Consumer Action Program (MACAP). MACAP is a group of independent consumer experts that voice consumer views at the highest levels of the major appliance industry. MACAP will in turn inform us of your action.
Major Appliance Consumer Action Program 20 North Wacker Drive
Chicago, IL 60606
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