If You Need Assistance
Or Sewice
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will operate
The surface units will not operate
Control knob(s) will not turn
Cooking results are not what you expected
POSSIBLE CAUSE
The unit is not wired into a live circuit with proper voftage.
A household fuse has blown or a circuit breaker has tripped.
A household fuse has blown or a circuit breaker has tripped.
You have not plugged in surface units all the way.
You are not setting the control knobs correctly.
You are not pushing in before turning.
The cooktop is not level.
The recipe has never been tested or is not from a reliable source.
The pan used is not the type or size recommended in the recipe.
Cooking utensil does not fit the surface unit being used.
SOLUTION
Wire the unit into a live circuit with proper voltage. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Replace household fuse or reset circuit breaker.
Plug surface units in all the way. (See “Replacing” on page 10.)
Push control knobs in before turning to a setting.
Push control knob(s) in before turning to a setting.
Level cooktop. (See Installation Instructions.)
Use only tested recipes from a reliable source.
Refer to a reliable cookbook for recommended pan type and size.
Pan should be the same size or slightly larger than surface unit being used.
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